Maritz rant - how would you have responded to this question.....

Did your STORE EXPERIENCE today feel any different from what you’ve experienced before with other CARRIERS? Yes, No, NA (Sorry, I've never shopped with another carrier before).

My response was yes. My experience felt different because there was absolutely no where for customers to seat while waiting their turn. I stood twenty minutes before being assisted. All other carriers have had seating available.

Maritz's response for why I need to edit my report:
This should be a CUSTOMER SERVICE comparison between this mobile carrier visit, and those you have experienced with other carriers. You may change this response if you choose. It is urgent that you resolve this hold immediately.

Needless to say, I'll write whatever the $#*& they want me to in order to ensure I'm paid. God forbid they make their questions more clear. It wouldn't take rocket science to write, Was your CUSTOMER SERVICE EXPERIENCE today.....

Shopping up and down the Colorado Rocky Mountain front range.

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Personally, I would consider the seating part of the customer service experience. They should have specified the interaction.

Equal rights for others does not mean fewer rights for you. It's not pie.
"I prefer someone who burns the flag and then wraps themselves up in the Constitution over someone who burns the Constitution and then wraps themselves up in the flag." -Molly Ivins
Never try to teach a pig to sing. It's a waste of your time and it really annoys the pig.

This question bothers me. I need to sit down.

The report was originally accepted. It would appear that the cell provider had issues with the response. I've never had a report questioned after it was accepted before.

I too would think that would be valuable info for the carrier. If I was not on a shop there is NO WAY that I would have stood for 20 minutes.

Shopping up and down the Colorado Rocky Mountain front range.

Most Carriers do not have seating. By customer service they are talking about interaction, or lack thereof.

Maybe it's regional. I can't recall being in a cell phone store without seating in a long, long time. Five or more years ago my closest AT&T store did not. When they moved to a larger space that changed.

Exactly Lisa.....as always Spicy likes to stir the pot..

Shopping up and down the Colorado Rocky Mountain front range.

No seating? The only places I've seen without seating are those located within other stores or in the walkway of a mall. I would certainly consider it very poor customer service to not provide seating if you have customers or potential customers who will be waiting for more than a few minutes.

Forgot to give the msybe it's regional disclaimer, sorry. Only 1 big Verizon store and now one AT&T store here has seating. I've shopped them all except Boost. Boost has bern purchased so they may be shopped soon.

This sounds like the "Pink" carrier. I have done some of these without nary an issue (always been helped quickly, good salespeople, etc). I have had a few put on hold, asking for more information.
When I do these types of shops with a lot of narrative, I always keep them (the narratives) to a short response. If they want more, they can ask me.

As for how it was different than other experiences - well, I explained in a few sentences how it was. BTW, I never saw any seating either, but, then again there were enough salespeople to go around.

As for your complaint (suggestion), there is a section in the online report that asks how they could improve the experience. That would be a better area to voice your suggestion (complaint).

CoMisery, you know what you can do with your personal jab!

I have noted the lack of seating for this client towards the report where it asks something about what could be improved (I think thats what it says).

TinaMarie

For what it’s worth, she also says, “you may change your response IF YOU CHOOSE.”

______________________________________________________________________
Seriously, nobody cares that you're offended.

Yes, they offered the opportunity to change my response. However, once you do so you must then fill in another narrative box to explain why you chose that option. The editor did not open up the narrative box for me to do that. Each response had it's own narrative box.

I wrote what they wanted to make them happy and the report has been accepted, again. My point was, if they worded the question appropriately there wouldn't have been an issue to begin with. Store experience is not the same as my experience with the actual associate. If I recall correctly, and I may not, but I think the STORE EXPERIENCE was even in all caps, which emphasizes it should apply to the store itself, not the associate.

It isn't my first time to be frustrated by Maritz, and I'm sure it won't be the last time.

Shopping up and down the Colorado Rocky Mountain front range.

@COMystery wrote:

Did your STORE EXPERIENCE today feel any different from what you’ve experienced before with other CARRIERS? Yes, No, NA (Sorry, I've never shopped with another carrier before).

My response was yes. My experience felt different because there was absolutely no where for customers to seat while waiting their turn. I stood twenty minutes before being assisted. All other carriers have had seating available.

Maritz's response for why I need to edit my report:
This should be a CUSTOMER SERVICE comparison between this mobile carrier visit, and those you have experienced with other carriers. You may change this response if you choose. It is urgent that you resolve this hold immediately.

Needless to say, I'll write whatever the $#*& they want me to in order to ensure I'm paid. God forbid they make their questions more clear. It wouldn't take rocket science to write, Was your CUSTOMER SERVICE EXPERIENCE today.....

I don't understand the problem. Maybe it is too early and I am not reading very well. Why is the answer to the question not NA? The question asks for a comparison between your experience with this carrier today and other carriers before. You said "Sorry, I've never shopped with another carrier before." If you have never shopped with another carrier, I can't think of a way you could compare this experience an experience with another carrier, so I would have responded NA. Am I just not understanding the problem?

I read it the same way as you the first time. Now I think the comment in parentheses was to clarify when to use not applicable.

Perhaps their looking for carriers without seating, so they can put it in....just tell them the truth, and being questioned is o.k., if they didn't have seating, they didn't. I haven't been in a phone shop that doesn't have a seat or two...and if youve never shopped another carrier, then N/A is the correct answer.

Live consciously....

Are these cell phone shops? I shop a few different companies that have no seating at most locations.

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Maritz rant - how would you have responded to this question.....

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