RBG contact above Schedulers?

Has anyone had any success reaching out to RBG as a shopper about issues with schedulers?

I wonder if it's worth the effort, or if the staff is entrenched and shoppers are disposable?

I'm frustrated, yet trying to remain professional.

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RBG has always been professional. What are your issues with schedulers? I don't shop a lot for RBG, not a lot of shops in my area. I shop their restaurant and parking shops. Always paid on time, never had an issue with their schedulers.
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