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ServiceSense

December 16, 2017 01:18PM
Two things I thought worth sharing, even though it's small.

Cashed my ServiceSense check this week. Realized they did not give a bonus for a last-minute shop.

It was a good reminder to be aware of what I'm owed. I contacted them that night, got an email the next morning with an apology and the rest is being sent to me. I was impressed with the quick response and the fix up.
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More Discussions About ServiceSense (All Companies)
December 17, 2017 08:00AM
I love them. They were one of the companies I started out with and I must say they are still #1 with me. The nicest, most respectful and responsive people I have encountered MS'ing. Just wish they had more clients in my area.
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December 17, 2017 06:25PM
The only client they had in my area closed. I miss working for ServiceSense so badly.
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December 18, 2017 04:34AM
They are my favorite MSC. They are the only company to actually comment about the current wild fires in my area (Ventura County). They actually said they felt bad about asking shoppers to complete assignments in the affected areas (at the clients' request) and expressed their concern.
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December 18, 2017 06:40AM
Very, very nice people. I have worked for them for over 15 years. Once they overpaid me. I called them. It wasn't much, but they were grateful (and perhaps a bit surpirsed).
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December 19, 2017 04:14PM
@greenwhite11 wrote:

It was a good reminder to be aware of what I'm owed.

This is vital information to me!

I maintain a spreadsheet of receivables, as well as ones for payments received each year.

I'd be happy to share a blank one as a template if anyone is interested.
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February 16, 2018 02:16PM
I would love a template if you still would share!!
Teri@kerrteamky.com
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February 16, 2018 02:23PM
I would too, thanks!
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February 16, 2018 07:05PM
There is also one in the new shopper section of the forum - one of the pinned threads at the top.

Kim
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February 16, 2018 07:26PM
I created my own. It initially took a lot of work, but now it's clockwork. The first worksheet is a summary of real time MSCs, mileage and payments. Then the following worksheets are by MSC. Those have the details of each shop, with the totals linked to the first worksheet.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton
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