I got snarked at by them yesterday, albeit about a different shop. Makes you wonder!

Bare did that to me on my first shop with them a couple weeks ago. I sent them perfectly clear photos that they said were too blurry. I will not be working with them again. Too much hassle and I had to buy a gross pizza that I will not be reimbursed for.

Maybe they were just trying to get you to buy their pizzas so their ratings could go up. That's what I think...... but who am I but a newby to the SSN world.

Edited 2 time(s). Last edit at 02/23/2018 11:30PM by NaNaMysteryShopps.

This was the first and only rejection I have ever had. The same pizza client, but with Bare not Intelli. (It is the same client shopped by all three MSC, the now out of business NSS, an by Bare and Intelli currently). It seems very common for this client to reject due to blurry/unclear photos. I too dislike the pizza and have not done another shop for this client since. This was my first and only shop for the client. I do not know how others complete so many shops for them before or without having at least one rejected? I have taken photos of all types of food items for shops, and these were the only ones deemed blurry/unclear. Same camera. Anyway I have moved on.

@NaNaMysteryShopps wrote:

Maybe they were just trying to get you to buy their pizzas so their ratings could go up. That's what I think...... but who am I but a newby to the SSN world.

Could be. I think that's why Wells Fargo has so many "account opening" shops.

I won't work for Intellishop. Worked for them for 2 years doing home improvement shops among others. Never had a problem. Guidelines say get the employee name OR a description. Did 4 shops exactly the same way, 3 were accepted and one was rejected because I did not have the employee description - I had provided them with the first and last name of the employee. I copied and pasted their guidelines back to the editor and they did not respond. They did not pay me for the job. I detest people who have guidelines that they do not follow. Also they take too long to pay.

@jabiav - I am so sorry to hear that you're frustrated about the shop you performed. Unfortunately, there is not much we can do on our side if the client does not accept the photo. Please reach out to your PM directly if you have additional photos to submit.

Please keep in mind that it is the client who rejects the pictures, not us. In order for the client to accept the evaluation, the photo needs to be at a 90 degree angle (photo taken directly from above as birds eye view) as they use a measuring tool they place over the pizza. If the photo is not at this angle, they cannot take the measurements. They do this to ensure that the size the evaluator ordered is the size they received. In addition to size, they have to be able to clearly see every topping. The client needs to count the amount of toppings to ensure that each slice is getting the proper amount. They do this to make sure that all customers are getting the same size and amount of toppings. The consistency is important to them all over the world.
Please let me know if you have further questions.
Thank you!!

@Lady Marius -
I am very sorry to hear that you're frustrated about the shop you performed. Unfortunately, there is not much we can do on our side if the client does not accept the photo. Please reach out to your PM directly if you have additional photos to submit.

Please keep in mind that it is the client who rejects the pictures, not us. In order for the client to accept the evaluation, the photo needs to be at a 90 degree angle (photo taken directly from above as birds eye view) as they use a measuring tool they place over the pizza. If the photo is not at this angle, they cannot take the measurements. They do this to ensure that the size the evaluator ordered is the size they received. In addition to size, they have to be able to clearly see every topping. The client needs to count the amount of toppings to ensure that each slice is getting the proper amount. They do this to make sure that all customers are getting the same size and amount of toppings. The consistency is important to them all over the world.
Please let me know if you have further questions.
Thank you!!

@Lady Marius wrote:

This was the first and only rejection I have ever had. The same pizza client, but with Bare not Intelli. (It is the same client shopped by all three MSC, the now out of business NSS, an by Bare and Intelli currently). It seems very common for this client to reject due to blurry/unclear photos. I too dislike the pizza and have not done another shop for this client since. This was my first and only shop for the client. I do not know how others complete so many shops for them before or without having at least one rejected? I have taken photos of all types of food items for shops, and these were the only ones deemed blurry/unclear. Same camera. Anyway I have moved on.

@Kj

I am sorry to hear that you were frustrated about the "pizza shop" that you performed. Unfortunately, there is not much we can do on our side if the client does not accept the photo. Please reach out to your PM directly if you have additional photos to submit.

Please keep in mind that it is the client who rejects the pictures, not us. In order for the client to accept the evaluation, the photo needs to be at a 90 degree angle (photo taken directly from above as birds eye view) as they use a measuring tool they place over the pizza. If the photo is not at this angle, they cannot take the measurements. They do this to ensure that the size the evaluator ordered is the size they received. In addition to size, they have to be able to clearly see every topping. The client needs to count the amount of toppings to ensure that each slice is getting the proper amount. They do this to make sure that all customers are getting the same size and amount of toppings. The consistency is important to them all over the world.
Please let me know if you have further questions.
Of course, we'd like the opportunity to work with you in the future.
Thank you!!

@Kj wrote:

I had the same problem, but it was with BARE not intellishop. I'm pretty sure it's the same pizza shop. I haven't done a shop with them since.

Thanks LShapiro,

My rejected shop happened well over a year ago, and I provided all the photos I took at the time. I also, as I wrote in my OP, already knew it was the client, not Bare, rejecting the photos. However, it was great to hear an explanation as to what they require from the photos. (Still does not explain why they are the only food photos I have ever had rejected and why they found them blurry/unclear, when they were crystal clear on my end). Either way I still shop for Bare, just not that client. I do not like their pizza anyways, so all is good. As I said I have moved on.

What the heck? Was it necessary to cut and paste the same reply three times?
The reply needs to be different for each person because the experience is different.

I completely disagree, this to me seems like a problem for you Bare, and if you dont like being out the money then you should form better legal contracts with your client. The IC should be paid by the MSC if they follow the agreed upon guidelines. The photo is either clear or it isnt.

My experience with Bare has been that they work hard to accept shops and will pay the IC if the guidelines were property followed. If the guidelines say, "Take the picture at a 90 degree angle, directly above the pizza" and I take a perfectly clear picture with a 30 degree angle, I can expect the shop to be rejected. There's not much Bare can do about it as the client won't pay them for the report either and they will need to have somebody else do the shop again - likely at a higher pay rate.

@Want985 wrote:

I completely disagree, this to me seems like a problem for you Bare, and if you dont like being out the money then you should form better legal contracts with your client. The IC should be paid by the MSC if they follow the agreed upon guidelines. The photo is either clear or it isnt.

Edited 1 time(s). Last edit at 02/27/2018 06:09AM by MFJohnston.

Similar experience with me back in September. Just keep it moving lol! Good luck to you.



Edited 1 time(s). Last edit at 02/27/2018 06:15AM by Fidobaxter.

@Want985 - @MFJohnston is absolutely correct. We DO work very hard to accept shops and will pay the IC if the guidelines were property followed. We do the very best that we can to keep our Evaluators happy. As I said before, unfortunately, there is not much we can do on our side if the client does not accept the photo.
These are consistency audits and the client is looking to make sure that their standards are met in every location across the world. In order for the client to accept the evaluation, the photo needs to be at a 90 degree angle (photo taken directly from above as birds eye view) as they use your photo as a measuring tool that is placed over the pizza. If the photo is not at this angle, they cannot take the measurements. The client does this to ensure that the size pizza that the Evaluator ordered is the size they received. It's about quality. In addition to size, they have to be able to clearly see every topping. The client needs to count the amount of toppings to ensure that each slice is getting the proper amount. They do this to make sure that all customers are getting the same size and amount of toppings. The consistency is important to them all over the world.
I realize that having your photos rejected is very frustrating, but it's true that we will do everything we can to work with you and help you get your shop accepted and you paid. Thank you.

@MFJohnston - Thank you for going to bat for BARE. Noted and greatly appreciated.

@MFJohnston wrote:

My experience with Bare has been that they work hard to accept shops and will pay the IC if the guidelines were property followed. If the guidelines say, "Take the picture at a 90 degree angle, directly above the pizza" and I take a perfectly clear picture with a 30 degree angle, I can expect the shop to be rejected. There's not much Bare can do about it as the client won't pay them for the report either and they will need to have somebody else do the shop again - likely at a higher pay rate.

Marketing | Business Development
Phone: +1 800 296 6699
www.bareinternational.com

I don't think I have ever heard a more self-serving line of BS from a MSC than what I read here from L Shapiro at Bare......OMG! If a bus was coming, the OP would be thrown under it!

The OP needs to come back and state whether or not the pictures they took followed all the guidelines. If they did, then perhaps the MSC should post the picture. There are many posts about how 'valid' pictures have been posted and the shop report rejected. Only if we see the picture will we find out if reports are being rejected unfairly.

IMHO, the photos are being rejected unfairly, but this is happening on the CLIENT side, not the MSC side. As I wrote earlier, I will no longer do any shops for this client, but I will work with both of the MSC's that I know have offered these shops. The problem isn't the MSC, it's the client.

Edited 1 time(s). Last edit at 02/27/2018 06:57PM by rschalow.

Maybe if they weren't so focused on precision size and precision placement of toppings, they could actually focus on something that really matters - how the pizza tastes, LOL - but what do I know? lol.

Exactly! I had a shop rejected with this pizza place through NSS and now after reading about rejections from Bare and Intellishop, I also think it is the client that's the problem. I refused to do anymore pizza shops for this pizza place a long time ago.

The question I have is does Bare go to bat for the shopper if the picture was taken properly and the report completed correctly ? If the shop was done correctly then the shopper deserves to be paid. Otherwise a shopper will be rightfully reluctant to do these kinds of shops if they may not be paid for doing a shop properly.