@thefoxbox wrote:
@LisaSTL wrote:
What a pleasant surprise!
I agree! And they already paid for all of my outstanding shops within 3 hours of that email. So... at least something good came out of it! Ha.
Congrats on getting your payment, but I find the end result to be disappointing (though informative).
Here we have an MSC that has basically been utilizing process-oriented graft for over a decade on shoppers and they have the audacity to claim it's an IT issue, resulting in them somehow not receiving the requests for payment.
It tells me that they do indeed fear repercussions by a trade group that represents them, but that they are also savvy and will willingly lie to protect their reputation.
There is nothing unusual about the payment situation that foxbox encountered. It's standard operating procedure for the MSC, which ultimately benefits from the fact that the majority of experienced and knowledgable shoppers won't take their assignments. They will indeed pay shoppers who go through the process of submitting an invoice, wait the requisite time period and then follow-up diligently on the outstanding payment, but it makes me wonder how many just give up and resign to never shop for them again.
Since the MSPA will only accept complaints from shoppers who have an verifiable complaint against the MSC, it makes it simple for them to simply pay the outspoken shoppers and avoid potential repercussions. I would urge everyone with outstanding payments to do the same as foxbox. Perhaps it might actually result in a policy change if enough complaints come down the line...