@eodermatt wrote:
So I've been doing loads of the BVA food ordering shop, only to find out today at around 2PM that I might not be paid because I did too many shops in a day. Scheduler tells me that I can't shop more than one company or more than one of the same meal in the same day. Her defense is that she sent out an e-mail. I checked my e-mail, nothing. She copies it and tells me she sent the below on June 4th with the rule. Guess who didn't get that e-mail, because her first shop was June 10th?
Yup, that's right. Me.
Now the staffer is saying she has to ask her bosses in France to pay me. *Sigh*
Before you comment:
No, a per day/shopper/client rule is not in the shop instructions.
No, it is not in the terms and conditions of accepting the shop.
No, it is not on the shop form itself.
No, it is not on the shop sign up.
Yes, I could sign up for more than three shops in a day.
So, basically, I should have gone back in time a week, signed up, to have received her e-mail, to know that I wasn't supposed to do something. Right? My bad. My time machine must have been broken.
@Equine24 wrote:
I have tried to locate BVA on the mystery shopping company list but cannot find it. Is there another name?
@LisaSTL wrote:
I could not disagree more about groveling to this company. The shopper did absolutely nothing wrong. So what if other shoppers asked about restrictions. If it wasn't in the guidelines or on any shop paperwork, why should the OP be expected to waste their precious time. If it was so damn important, it should have crossed someone's mind at the MSC to include it in the actual shop paperwork.
@ceasesmith wrote:
If the shopper is OK with not working with them, then no groveling.
Accepting responsibility is NOT the same thing as accepting blame.
Groveling is an acceptable and approved business practice (sometimes!).
I have plenty of practice, and know it works, because I make my fair share of mistakes.
It works, because it defuses a volatile situation. Comes under "we'll make it right" customer service. Just like we're on the lookout for when performing shops -- it's not important if you made a mistake (no condiments on my sandwich? WTH?), it's HOW YOU HANDLE IT. After all, the only people who never make mistakes (contrary to popular belief, we are not infallible) are people who are doing NOTHING.
The MSC is OUR CUSTOMER. We need to project the same customer service attitude as Arby's or the nearby Chevrolet dealership.
Apologize and do what needs doing to "make it right". That's what being a professional entails.
Or move on, and find another MSC to work with.
@ceasesmith wrote:
I said clearly I know the shopper did nothing wrong. That's why I differentiated between accepting responsibility and taking blame. Doesn't change my attitude about the customer service WE need to provide.
@shopsuey wrote:
I'll add that I know the BVA team looks at this board, so their relationship with the OP might not be salvageable regardless of any attempted amends.
@COMystery wrote:
What am I missing. They stated that they would be awarding you payment for all your shops. They then go on to say that they themselves will only be compensated for 18 or 46 shops. I don't read where they say you'll only be paid for 18 as a result of them not being paid. Am I the only one reading the response this way?
@COMystery wrote:
What am I missing. They stated that they would be awarding you payment for all your shops. They then go on to say that they themselves will only be compensated for 18 or 46 shops. I don't read where they say you'll only be paid for 18 as a result of them not being paid. Am I the only one reading the response this way?