Sentry Marketing

September 28, 2018 11:21PM

I've been having trouble receiving my July shops reimbursement and it's now October. Contacting Dwolla and Sentry is a pain because I barely get a reply so that's why my issue is still yet to be addressed. Does anyone have suggestions? I noticed Dave is on some of the Sentry forum and have emailed him, but other suggestions would be helpful incase I don't get a response.

Thanks!

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

September 29, 2018 12:43AM

July shops probably went on the Aug 15 payroll, meaning they will be paid around the end of September or first of October. You're probably only a few days away.

proudly shopping in the D.

September 29, 2018 02:34AM

And that is why I no longer shop for Sentry. Had the same problem when they were using Bill.com and Dave was dismissive of my difficulty. They have one shop near me and it was not worth the hassle of staying with them.

September 29, 2018 04:11AM

Actually, the OPs shops were on the 7/15 pay statement and originally processed for payment at the end of August.

@PaulinMI wrote:

July shops probably went on the Aug 15 payroll, meaning they will be paid around the end of September or first of October. You're probably only a few days away.

September 29, 2018 05:48AM

Then why is the OP is saying they haven't been paid at the end of September?

@Sentry Marketing wrote:

Actually, the OPs shops were on the 7/15 pay statement and originally processed for payment at the end of August.

proudly shopping in the D.

September 29, 2018 03:41PM

The payment rejected for a reason that we are looking into. Our team has responded to all emails and ticket submissions in a reasonable amount of time.

@PaulinMI wrote:

Then why is the OP is saying they haven't been paid at the end of September?

@Sentry Marketing wrote:

Actually, the OPs shops were on the 7/15 pay statement and originally processed for payment at the end of August.

September 30, 2018 11:08PM

That takes 30 days?

@Sentry Marketing wrote:

The payment rejected for a reason that we are looking into. Our team has responded to all emails and ticket submissions in a reasonable amount of time.

proudly shopping in the D.

October 01, 2018 09:56AM

No, Paul, it does not take 30 days. Our team has been working with the OP throughout September to resolve this issue. In nearly every case, they've responded to emails within 24 hours.

quote=PaulinMI]
That takes 30 days?

@Sentry Marketing wrote:

The payment rejected for a reason that we are looking into. Our team has responded to all emails and ticket submissions in a reasonable amount of time.

Edited 1 time(s). Last edit at 10/03/2018 10:49AM by Sentry Marketing.

October 01, 2018 10:32AM

Well, the resolution sure appears to take 30 days or more. I never said your team wasn't replying to emails, the OP did. I've had pay hiccups with various MSC before, but it was always cleared up in a day or two.

@Sentry Marketing wrote:

No, Paul, it does not take 30 days. Our team has been working with the OP throughout September to resolve this issue. In nearly every case, they've responded to emails within 24 hours. [

proudly shopping in the D.

October 01, 2018 04:03PM

We've been working with the OP throughout September to resolve the issue.

October 02, 2018 01:04AM

Still working on it or has it been resolved yet? Why not just mail him/her a check or do a one off paypal payment while you look into the details? Shoppers outlay significant funds to do these shops with no guarantee they will be reimbursed. When the shop is accepted (apparently) the shopper deserves to be reimbursed in a timely fashion. 30+ days to "look into it" seems excessive.

@Sentry Marketing wrote:

We've been working with the OP throughout September to resolve the issue.

proudly shopping in the D.

October 02, 2018 06:27AM

We didn't take "30+ days" to look into it. The OP first contacted us on 9/6 to let us know that an issue with their bank caused their payment to fail. We reissued payment on 9/7. The OP next contacted us on 9/20 for assistance. The communication on 9/20 didn't include all of the details we needed to look into the situation and the OP did not reply to us until 9/25. We reissued payment again the next day.

Our company takes shopper payment issues serious and we work with shoppers to provide timely resolutions. I'm not sure why you seem intent on making us look bad in this situation but the reality is that our staff responded in a timely manner and worked with the shopper to resolve the issues and ensure that they received payment. If you'd like to discuss it further, please reach out to me privately.

Edited 2 time(s). Last edit at 10/02/2018 06:33AM by Sentry Marketing.

October 03, 2018 01:37AM

Thought about dropping this, but I want one final word Dave. If you read my first post in this thread, I thought I had a reasonable explanation to the poster's question. If the poster had shopped in July after the 15th, their payment would have been processing at the end of September. The fact that that this message was posted on Sept. 28th, and YOU posted that the shop had actually been on the July pay statement caused me question why, after 28 days, the poster was still wondering where their payment was. If you had not put in that response, I would have left it at that, as the OP never returned to the thread. I don't know all the circumstances, and really don't care to, but the length of time to get it resolved, if it has been, still seems excessive to me. Final word from me on this topic.

proudly shopping in the D.

Edited 1 time(s). Last edit at 10/03/2018 01:38AM by PaulinMI.

October 03, 2018 02:21AM

@PaulinMI I'll PM you so we can discuss further.

October 03, 2018 04:11AM

@Sentry Marketing wrote:

@PaulinMI I'll PM you so we can discuss further.

You're nicer than me Dave, which is exactly why I quit scheduling and editing.

First of all, it's none of his business.

Second of all, he's just being rude when he says, " I don't know all the circumstances, and really don't care to, but the length of time to get it resolved, if it has been, still seems excessive to me. Final word from me on this topic."

Between this guy and Eric from Tampa being rude to Lorri, I don't wonder at all why shoppers get very little respect from MSCs. You can have 100 great shoppers, and it takes just one to make the group look terrible. Call me a pessimist; call me a realist; just don't call me late for dinner.

October 03, 2018 11:52AM

Thanks for the comments @SoCalMama.

You are correct that some people are difficult to deal with, however, it's important to resist the temptation to paint all shoppers with the same brush. The reality is that the vast majority of the shoppers we interact with are pleasant, professional and polite. The OP has been nothing but pleasant. While the OP has expressed some frustration with the situation, their feelings are totally understandable.

I left the comments about our team responding to the OP in a timely manner in response to the comment that "Contacting Dwolla and Sentry is a pain because I barely get a reply so that's why my issue is still yet to be addressed.". The reality is that we have responded to all of the OP's inquiries within 1 - 2 business days and in most cases sooner than that timeframe.

It would appear to me that Paul's comments speak for themselves. Despite not have all of the facts, and apparently not caring about having all of the facts, Paul believes this situation has not been handled promptly. Of course, he is entitled to his opinion. Forum members will draw their own conclusions.

October 03, 2018 02:17PM

deleted

Moderator Note:

Duplicate account. Post removed.

October 04, 2018 12:07AM

inaccurate comment that can only come from inexperienced shopper.
If you cannot afford to spend money during the shop or cannot wait long to get paid, do not do the shop. This is common mistake among shoppers. I am waiting for $1,200 from a certain MSC. It takes about 90 days to get paid and reimbursed.

@Shoppersouthwest wrote:

Everyone wants to get paid when payment is due. That is why most companies use paypal or direct deposit.

Added: PO never returned to the thread because he/she posted too soon....before looking closer into the issue. You know...

Edited 1 time(s). Last edit at 10/04/2018 12:11AM by MikiNV.

October 04, 2018 12:37AM

deleted

Moderator Note:

Duplicate account. Post removed.

October 04, 2018 12:59AM

@ShopperSW - amateur, bitter one too

October 04, 2018 02:29AM

We agree with you. In this case, we processed payment for the OP before it was due.

After processing payment, an issue arose with the payment processing that prevented the payment from being deposited into the OP's bank account. We've been working with the shopper to resolve the issue. At this point, we're not certain what the cause of the issue was and we believe it the issue is resolved.

@Shoppersouthwest wrote:

Everyone wants to get paid when payment is due. That is why most companies use paypal or direct deposit.

Edited 1 time(s). Last edit at 10/04/2018 02:44AM by Sentry Marketing.

October 04, 2018 03:12AM

@SoCalMama wrote:

You're nicer than me Dave, which is exactly why I quit scheduling and editing.

First of all, it's none of his business.

Second of all, he's just being rude when he says, " I don't know all the circumstances, and really don't care to, but the length of time to get it resolved, if it has been, still seems excessive to me. Final word from me on this topic."

Hey there @SoCalMama. So you quit scheduling and editing because Dave is nicer than you? Grammar matters. And honestly, I did not join this thread to bash Sentry. I don't see anything "rude" in my comments. I put up a reasonable initial post trying to help the OP possibly understand their pay policy and timing. It was after Dave chimed in with the shop was paid (or tried to be) paid a month before the post, that raised red flags for me. Starting with his post they were "looking into" the issues on Sept 29. I'm sorry the OP didn't return to the thread to help clear things up. But I stand by my general opinion. 30 days to resolve issues to me seems excessive. And Dave's follow up comments to your post that inquiries were responded to the shopper in "1 or 2 business days" seems inadequate from a independent contractors standpoint. If I had inquired about payment and not heard a reply in 2 days I would feel ignored. So if you feel insulted by my follow ups, I apologize. I never meant to diminish or disrespect your feelings.

proudly shopping in the D.

Edited 1 time(s). Last edit at 10/04/2018 03:25AM by PaulinMI.

October 04, 2018 08:26AM

@PaulinMI

You continue to insist that 30 days is excessive without having all of the facts about this particular situation. In fact, you said you don't care to know all of the details about this particular situation. In my opinion, your goal seems to criticize our company.

You're entitled to your opinion about the length of time it takes us to reply to payment inquiries. Based on the feedback we get from our shoppers, they don't seem to share this view. For accuracy, inquires create a case in our ticketing system and shoppers receive an acknowledgment that we have received their issue. The ticketing system ensures that inquires don't get lost and are resolved in a timely manner.

October 05, 2018 06:42PM

Rude to Lorri? Seriously? Do you even know the circumstances, as well as full story behind our back & forth posts? Maybe instead of assuming things and making quantum leaps to conclusions that you should 1. Read all of the posts on what the primary issue actually was. 2. Consider all of the facts without making stuff up. 3. If you have questions, present a logical inquiry rather than state something that is way off base.

@SoCalMama wrote:

@Sentry Marketing wrote:

@PaulinMI I'll PM you so we can discuss further.

You're nicer than me Dave, which is exactly why I quit scheduling and editing.

First of all, it's none of his business.

Second of all, he's just being rude when he says, " I don't know all the circumstances, and really don't care to, but the length of time to get it resolved, if it has been, still seems excessive to me. Final word from me on this topic."

Between this guy and Eric from Tampa being rude to Lorri, I don't wonder at all why shoppers get very little respect from MSCs. You can have 100 great shoppers, and it takes just one to make the group look terrible. Call me a pessimist; call me a realist; just don't call me late for dinner.

October 05, 2018 11:51PM

@Eric in Tampa wrote:

Rude to Lorri? Seriously? Do you even know the circumstances, as well as full story behind our back & forth posts? Maybe instead of assuming things and making quantum leaps to conclusions that you should 1. Read all of the posts on what the primary issue actually was. 2. Consider all of the facts without making stuff up. 3. If you have questions, present a logical inquiry rather than state something that is way off base.

Yawn....

October 06, 2018 05:24AM

deleted

Moderator Note:

Previously blocked poster using new name. Post removed

October 06, 2018 08:26PM

Thank you for once again proving my point, SoCalDrama. Why exactly are you in this forum anyway?

@SoCalMama wrote:

@Eric in Tampa wrote:

Rude to Lorri? Seriously? Do you even know the circumstances, as well as full story behind our back & forth posts? Maybe instead of assuming things and making quantum leaps to conclusions that you should 1. Read all of the posts on what the primary issue actually was. 2. Consider all of the facts without making stuff up. 3. If you have questions, present a logical inquiry rather than state something that is way off base.

Yawn....

October 06, 2018 08:36PM

Removed

Moderator Note:

Add a positive contribution to the community. No personal insults.

October 06, 2018 10:16PM

@SoCalMama wrote:

@Sentry Marketing wrote:

@PaulinMI I'll PM you so we can discuss further.

You're nicer than me Dave, which is exactly why I quit scheduling and editing.

First of all, it's none of his business.

Second of all, he's just being rude when he says, " I don't know all the circumstances, and really don't care to, but the length of time to get it resolved, if it has been, still seems excessive to me. Final word from me on this topic."

Between this guy and Eric from Tampa being rude to Lorri, I don't wonder at all why shoppers get very little respect from MSCs. You can have 100 great shoppers, and it takes just one to make the group look terrible. Call me a pessimist; call me a realist; just don't call me late for dinner.

SoCalMama, I can relate with this 100%. While most of the shoppers I worked with when scheduling were awesome, there were a few that were difficult, to put it mildly. Sometimes, I'd have to consult my manager before replying to the shopper, I'd give them the response the manager came up with and the company wouldn't back me and left me looking like the bad guy.

I scheduled a few assignments for Sentry when I did some work with Integrity Consultants and I must say, I never had an issue with Dave and sometimes I feel that Sentry gets a bad rap on this forum.

Arguing with fools is like playing chess with a pigeon...
...No matter how good you are, the pigeon will s@^t on the board and strut around like it won anyway.

Not scheduling for ANY company.

October 06, 2018 10:38PM

You obviously don't read enough.

@a171989 wrote:

Eric,

I have yet to see a helpful post from you so I wonder why you're here?

Sorry, you can't reply to this topic. It has been closed.

Sentry Marketing

Create an Account or Log In

Official List of Mystery Shopping Companies

Mystery Shopper Magazine