@SoCalMama wrote:
I just got a 92. I can't remember the last time I didn't get 100%. I got dinged for follow-up, yet, they did not follow up with me. WTH? So, in the long run, my money will be deposited into PP just as if I got 100% (or 50%).
Could be new editors brought on due to too much work?
@Niner wrote:
Did you always get 100's or did your scores increase?
@tinker2128 wrote:
I stopped reading the scores.
@SteveSoCal wrote:
@tinker2128 wrote:
I stopped reading the scores.
That's the key. Having a deduction here or there will not prohibit you from getting assignments, and you get paid the same no matter the score.
@SoCalMama wrote:
Did you get a 92 or 93 lately? Inquiring minds want to know.
@SteveSoCal wrote:
@tinker2128 wrote:
I stopped reading the scores.
That's the key. Having a deduction here or there will not prohibit you from getting assignments, and you get paid the same no matter the score.
@BetteL wrote:
How do you deal with editors that asked the same questions in the questionnaire that you have painstakingly responded to in detail? I suspect they are testing us, or in most cases, they are new editors, and need to show the MSC how hard and tough they are screening reports? This is not limited to this company, by all means. Sometimes I get it from other companies as well. I do get great scores most of the time from seasoned editors. Just the newbies are a pain.
@BetteL wrote:
Coyle Reports: Can you share how you save their reports before submitting? For Sassie ones, there is a button for "Save a PDF copy for your records", so it is very easy. The button is even available even after you forgot to do it and had already Submitted the report. Not with Coyle. I did copy all, then paste it on Word, but it is very cumbersome.
@Niner wrote:
I would use a Word document if I was on my computer.
@weatherman2111 wrote:
It's Coyle. I think they instruct their editors to be the biggest jerks they can be just because they think it's funny or something. They are the only company I have ever dealt with that as dinged me for not answering questions that weren't on the form in the first place. You learn what they want pretty quickly. Don't worry too much at first. Learn.
@SteveSoCal wrote:
@Niner wrote:
I would use a Word document if I was on my computer.
I'm lost on how you write for a living and don't have Word on your computer...but the general process I use for submitting assignments is to write everything in Word and then paste the appropriate sections into the form. For dining shops, that's about 5 times you have to cut/paste. It's not that cumbersome as far as I'm concerned, and the benefits of writing in a professional writing software far outweigh the extra steps involved.
And yes...I often get asked questions for items that were present in my narrative. I simply cut and paste the appropriate sections of the narrative in my reply. That's the price you pay for working for this MSC. Their system is far from perfect, but if you can let it roll off and not worry about scores and needless follow-ups, you can enjoy some great assignments.
As far as software goes, just about everyone on this forum writes for a living. Meaning; they are mystery shoppers. We operate a business that relies on submitting quality narratives and keeping track of budgets/schedules. Not using a software package like Office to do that is running your business in a less-than-professional manner. If you want a professional results, utilize professional products in your business. I think I paid $100 for the full Office suite and it includes a version for my iPad as well....and it's tax deductible.
@Niner wrote:
I typically write the reports on my phone.
@SteveSoCal wrote:
@Niner wrote:
I typically write the reports on my phone.
Seriously, if you are writing and submitting Coyle reports on your phone...that's the problem.
@jellyfishgirl wrote:
@weatherman2111 wrote:
It's Coyle. I think they instruct their editors to be the biggest jerks they can be just because they think it's funny or something. They are the only company I have ever dealt with that as dinged me for not answering questions that weren't on the form in the first place. You learn what they want pretty quickly. Don't worry too much at first. Learn.
I wanted to comment on this too. I have recently started doing shops for Coyle, and this has been my experience, as well. I had a very belligerent and rude editor come at me very aggressively about a shop I just recently completed. He also asked me for multiple things (mostly timestamps/timings) that were nowhere on the guidelines or questionnaire. I went over the requirements and screen shot them to protect myself, but I am very worried about this. Is this how they normally operate? They have great shops, but if I am going to be chastised like a 12 year old for every shop, I don't find this acceptable or worth it.