Kimbert75...I empathize with you. It is tough when a shop goes south. Perhaps consider it part of your learning curve and try again. We also have to take responsibility for our lack of success when we are responsible for our lack of understanding or performance. I am sharing a personal experience here; not commenting on your performance. I had a route go terribly south on me recently for them and they could not have been more patient or easy to contact. It was completely due to multiple convergent personal circumstances and it dragged on until the clock ran out. It was unusual for me and I accept full responsibility and was sorry for the extra work/calls/emails I caused them.
They were a cinch to contact. They had a central line that was manned by a live person during business hours, a computerized employee directory with mailboxes that worked. Schedulers give you direct phone lines in emails. My scheduler answered the phone directly and also return calls promptly, even on a holiday weekend Saturday. Furthermore Mgr. Matt Dumas is also open to be contacted directly, even with newbie questions, and helpful the first shops I did with them. He invited me to call him back at any time.
Maybe you have not encountered it yet but some companies can only be contacted via email to an admin address. Sometimes it takes days to get a response, if any. Alta 360 is a pleasure to call when needed.
Edited 1 time(s). Last edit at 11/19/2018 09:21AM by emm2131.