I'll preface by saying that I'm a long time shopper for MF and CFA and really haven't had any major issues with them in over 10 years of shopping for them until last week. I don't do a ton of work for them anymore since they are pretty low paying in comparison to other MSCs.
I received a call from the CFA scheduler asking me to agree to do a "Simple" purchase and return shop for $10. She explained all I would have to do is to order an item from the guidelines and then track the shipping and return the item and report on the refund process.
I've done tons of these over the years the it seemed pretty straightforward. She did tell me the item I was ordering would be about $150 and would be refunded to my card upon return. OK, no problem. I've done this type stuff for them before and never had an issue.
Got my guidelines and it wasn't until I went to place the order, that I found out the company supplies industrial items and the item we had to order was a huge 200lb 7'x6' item. Also, I explained to the scheduler I have a full time job outside the home and was told it was not an issue. Total cost with delivery $356! Tried reaching out to the scheduler and CFA and got no response, so I continued.
Fast fwd, item finally arrives with no tracking or warning of shipment and so I had to arrange to be home 3 days after missed shipments.
Item arrives and cannot get the company to authorize a return. Find out I am responsible for paying for return shipment and have to arrange my own carrier. This took 45 minutes.
Called CFA and have been dealing with them for a week, while this huge item takes up half my downstairs. Realize, I will not get a 100% refund from the company and will have to wait for CFA reimbursement.
Feel totally misled and want to make sure others don't fall for this without full well knowing what the shop entails.
I told the supervisor this morning, I make more shopping their grocery stores and fast food restaurants and would never have agreed to this if I had known was it was and what it entailed.
Hopefully, they call me back to get this out of my house today!!!
Edited 1 time(s). Last edit at 12/05/2018 08:13PM by foodluvr.