@VVT wrote:
Also, can the people we’re mystery-shopping tell who we are? There must be tells. I would never normally ask a manager to come over during my dinner but I had to for this one.
@queenie1 wrote:
I recently completed a Coyle restaurant shop. I read through the guidelines and the report and thought it looked pretty manageable. Only two photos were necessary; one for a food item and then the other for the receipt. I paid careful attention to the host, manager, and server and made sure that I knew their names. I checked the bathroom, exterior, interior, and you name it. The report was sent back needing every timing detail. For example, when did the host escort you to the table, when did the server come to the table, when was the water poured, when did you order drinks, when were the drinks delivered, etc. I had a general idea of the timing but was not prepared with the to the minute details. The time stamps on the two photos helped and I geo-verified when I entered the establishment and had the time on the receipt for some of the last timing questions. I will know better the next time if there is a next time. In the future, I will make sure I know the timing of every single interaction.
@Whatfun14LF wrote:
@queenie1 wrote:
I recently completed a Coyle restaurant shop. I read through the guidelines and the report and thought it looked pretty manageable. Only two photos were necessary; one for a food item and then the other for the receipt. I paid careful attention to the host, manager, and server and made sure that I knew their names. I checked the bathroom, exterior, interior, and you name it. The report was sent back needing every timing detail. For example, when did the host escort you to the table, when did the server come to the table, when was the water poured, when did you order drinks, when were the drinks delivered, etc. I had a general idea of the timing but was not prepared with the to the minute details. The time stamps on the two photos helped and I geo-verified when I entered the establishment and had the time on the receipt for some of the last timing questions. I will know better the next time if there is a next time. In the future, I will make sure I know the timing of every single interaction.
That kind of detail seems ridiculous!
@SoCalMama wrote:
@Whatfun14LF wrote:
@queenie1 wrote:
I recently completed a Coyle restaurant shop. I read through the guidelines and the report and thought it looked pretty manageable. Only two photos were necessary; one for a food item and then the other for the receipt. I paid careful attention to the host, manager, and server and made sure that I knew their names. I checked the bathroom, exterior, interior, and you name it. The report was sent back needing every timing detail. For example, when did the host escort you to the table, when did the server come to the table, when was the water poured, when did you order drinks, when were the drinks delivered, etc. I had a general idea of the timing but was not prepared with the to the minute details. The time stamps on the two photos helped and I geo-verified when I entered the establishment and had the time on the receipt for some of the last timing questions. I will know better the next time if there is a next time. In the future, I will make sure I know the timing of every single interaction.
That kind of detail seems ridiculous!
Time stamps of every interaction are very normal for fine dining and bar shops.
@Niner wrote:
What time did you arrive?
Description of all hosts?
What did they say word for word?
Who seated you?
What did they talk about? Quote them exactly.
Did the pull the chair out?
Did they give you menus?
What did they say when they left, verbatim?
When did the server come over?
What did they say? Exact quote.
Did they greet you before asking for a drink order?
Did they explain specials, wine, suggest apps, upsell, make eye contact, smile, use a pleasant tone of voice?
First three minutes of your Coyle dining assignment and I am sure I missed a bunch.
@Niner wrote:
What kind of shops did you complete for them? (Riggsontherun)