Schedulers not responding to emails

Has anyone ever had problems with schedulers not returning emails when you have challenges or questions about a job? If yes, how did you handle it?
Thanks.

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Most of us have had such a issue.
If you are already onsite with the issue arises, you do your best and move on..... If it before you leave for the shop and your question could make a difference as to whether or not your shop will be accepted, I would send a high priority email to the scheduler (and maybe project manager if I have not received a response after 24 hours) and say that you would really like to do the shop, but have a question about the guidelines you must have answered before you can conduct it.

Hard work builds character and homework is good for your soul.

@MFJohnston wrote:

Most of us have had such a issue.
If you are already onsite with the issue arises, you do your best and move on..... If it before you leave for the shop and your question could make a difference as to whether or not your shop will be accepted, I would send a high priority email to the scheduler (and maybe project manager if I have not received a response after 24 hours) and say that you would really like to do the shop, but have a question about the guidelines you must have answered before you can conduct it.

Thanks. It has been a week and 4 emails later with no response. So, I did the shop, added my comments and if it was done incorrectly, I will have the emails as evidence that I tried to contact the scheduler.

The non-reply problem seems to have become more prevalent now than a decade in the past. Not if, but when I also experience scheduler crickets, I do not complete the job. After three contact attempts have failed, I cancel the work. Finally, and this has only occurred on one such occasion, if someone at the MSC docks me with a citation, I deactivate my account.

Generally speaking, to get a scheduler to respond to your emails, it takes an act of congress. And we all know how congress is acting....

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Nothing political, just a dumb "tongue in cheek" joke/half truth

I've been very impressed with how quickly I secret shop has been responding to my emails.

I get SO frustrated with schedulers who behave like this.
What, exactly, are they getting paid to do?
They get a share of our hard-earned money to quite literally do nothing.
I hope that the vast, vast majority of them are replaced with smartphone apps.

Some schedulers respond very quickly, so quickly that I am surprised, so not all schedulers are like that. I have been fortunate to work with responsive ones. As shopperbob says, the unrepsonsive ones I don't work for after a while, not worth it. I would be extremely upset if I did it wrong and did not get paid because you did not answer my question, so cancelling is the only logical option for me. I don't want to fight for payment........

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Schedulers not responding to emails

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