1. Forums
  2. Mystery Shopping Company Discussion

RBG Contact?

January 15, 2019 03:51PM
Hello, Does anyone have contact info other than a scheduler for RBG. I have shops completed for them that I am not being paid the full fee. Im receiving a reduced fee for shops I've gone to that were closed/not there. I followed all instructions including verifying hours/location on the shop website prior to visit. Receiving a reduced fee/go see fee for a shop closure is not noted anywhere on assignment or msc website.
Reply
Log In
x

Create an Account or Log In

Membership is free. Simply choose your username, type in your email address, and choose a password. You immediately get full access to the forum.

Already a member? Log In.

January 15, 2019 04:49PM
Go to the home page for Reality Based. At the bottom right, there is a yellow "Contact Us" button with an envelope on it. If you use this, you should receive a response quickly.

Be sure and provide to them what the scheduler said when you contacted her about the location being closed. All their guidelines say "Remember If you have any questions or if something odd happens during your shop, please contact your scheduler ​as soon as possible and before completing the SASSIE survey. Failure to
follow the Guidelines will affect you obtaining future assignments and possibly pay for shop."

What did the scheduler say when you contacted her about a closed location?

Edited 1 time(s). Last edit at 01/15/2019 05:04PM by roflwofl.
Reply
January 16, 2019 12:43AM
Thanks!

The scheduler said to submit the shop with photo of location which I did. The other one, said to submit with details that I had communicated to her.
Reply
January 16, 2019 04:23PM
If no information is listed about closed sites then you are lucky you're getting the reduced fee. Some jobs/ MSC's pay nothing for closed locations. Most give an attempt fee but very few I work with pay the full amount. Good Luck.
Reply
January 17, 2019 03:32PM
My advice would be to let it go - it's not worth it. I questioned this with RBG in the past and they explained to me that the shop instructions state that you will be paid for a successfully completed shop. Therefore, they didn't need to pay anything if I wasn't able to complete the assignment. I then stopped receiving emails from them and stopped being assigned any shops I applied for. Most MSPs only pay $3 or so for a closed location and like wwin stated, some don't pay anything at all. You are better off to just walk away if you want to keep shopping for them.
Reply
Sorry, only registered users may post in this forum.

Click here to login