@Winch123 wrote:
I am a new customer to Coyle but have been doing mystery dining for other companies (which are UK based) for years.
I have to say, I am very disappointed after completing my first dine with them. I spent a significant amount of time on my first report and looked at the example report provided. My report was sent back with a generic email saying “the client requires more detail.” I tried again to include even more than before (however excessive) and received the exact same email. To add, I had tried to engage with them over email in a friendly manner to see exactly what was missing and was not acknowledged. I am still yet to know if my report is approved / if I will be reimbursed. Whilst they have great opportunities and seem to be fair to other diners, my experience so far has been quite negative and I would hesitate to do another dine.
I had the same thing happen with my first report with them, for a store though. I got the generic "write more" email, with no other specific instructions. I have also found that you can email them and they will not write back. I rarely write them, and if I do, I don't expect a response, but hope for one.
You need to include tons of detail. A poster here said it was like writing a screen play of your meal. I fully agree, and that's what I do now. It takes me about five hours to write up a fine dining shop, but I do not get any questions from them and get high grades (if they even send the grades, usually it's just marked "good to pay" on the site).
So, it's possible to do these shops, but you are in for a commitment. I enjoy writing. I do not mind. ACL has shops that take me 2 hours at most, but if you forget a single detail, they will throw out the report and warn you that they will not be using you in the future. Coyle does not do that. They really are not that bad considering the quality of the restaurants.
Also, my reports are much more detailed and longer than their samples.
Edited 1 time(s). Last edit at 02/12/2019 01:43PM by Niner.
Post removed because it verbally attacks another forum member. MOD