@whiterosie wrote:
So they responded that I wasn't supposed to go by the document labeled "training manual" that you click in under shop instructions. Does that even make sense?
Yeah that sounds weird, but that is actually true. I did a big handful of these last year and there were either two scenarios that were assigned to me. There is another link on your assigned check you have to click on and it will tell you which phone to say you have. They are super critical on that from what I remember.
**I haven't done any shops for them in a while and I actually stopped receiving emails from them on available checks after calling out a rude response in an email from one of their schedulers. I had sent an email to a scheduler on an issue regarding a check that I thought was assigned to me. That scheduler (who was one their newer ones at the time) forwarded my message to one of the veterans at ISC for clarification. She made a somewhat rude comment to him about my inquiry and contacted me via email for more information. I discovered that I was in error and humbly apologized about it to both of them.
I did politely point out the rude, comment below in the e-mail from the veteran and apologized for any confusion which resulted in the comment. The veteran scheduler contacted me back hours later apologizing and stating it had been a rough day and the comment wasn't geared towards me per se, just the wacky day. Nevertheless, she acknowledged it was unprofessional and it should not have been said.
Funny thing after that though, was the bonused checks they needed completed so badly just hours before were suddenly "unavailable". Sorry about that Relly. We do not have ANY them anymore. I also no longer get the emails with available checks. I haven't gotten them in months since the incident, going on a year actually. Their loss. I'm good regardless, but that coffee machine, luxury item, or chocolate check probably isn't without an evaluator stepping in at the last minute to help!
Good luck whiterosie.