I have only worked for Coyle once, and it was years ago for a shop that was apparently unusually easy for them. But it does sound like they are probably not for you based on what you described with having a rigid schedule and not a lot of patience for certain editing questions. I don't know how Coyle is structured, but in many companies, the scheduler has absolutely no control over when reports are assigned to editors or how quickly the editor starts looking at your report once they receive it. With the editor's questions, it can be frustrating if you feel like they're asking seemingly repetitive questions because they didn't read the report carefully or something, but in reality, they are probably just following the client's wishes. Some clients need very specific timings or other very specific details. Some might have had issues with certain questions/sections being marked incorrectly by shoppers a lot in the past, so they might require the editor to confirm/double-check those responses with you, although the info has already been stated once. It's always easiest to just answer the questions and move on without getting worked up over why they're asking. They will need the info either way. They also can't assume or create details, even on things that may seem obvious to you, as they were not there. Their job is to present a report that is acceptable to the client, and they have more insight into what that includes than the shopper does.
Again it's great that we as shoppers are contractors. If you don't have time to reply to follow-up questions within the MSC's required time frame, you don't have time for the shop. It should go into the process of deciding whether or not a shop is worth it to you, just like distance, report length, number of photos, etc. I know there's one MSC I do hotel/resort shops for that often has multiple rounds of editing questions, sometimes minutes apart, sometimes a couple days apart, always needing a quick response, so I make sure not to schedule their shops for days/weeks when I won't be able to check my email extra-frequently until they give me the all-clear. If it's your first shop for the MSC, of course you don't know what to expect, but in your case, now you know what to expect for Coyle and can move on to companies/shops that are better suited for you, your schedule, and your preferences!
Happily shopping the Pacific Northwest. Shopping since 2013
Edited 1 time(s). Last edit at 03/28/2019 01:13AM by RedRose22.
Duplicate post removed