Hello,
I've been reading posts for a couple of days and figured it was time to say Hi! I just started Mystery Shopping in February. For the most part it has gone well. One of the first companies I shopped for was Coyle. That was a shock to the system. Shopping for Marketforce seems to go very smoothly. I see that others have had trouble with Intellishop and I'm curious if my experience is unique or typical.
I did a fast-food shop for Intellishop the other day. I could have sworn when I signed up it said to be completed on the 27th so I dutifully did my shop and got all of my pictures. It is supposed to be submitted within 60 minutes, so I immediately returned home to do the report. I was finished with the report, all 6 pictures were loaded, and I was ready to submit when I noticed in red letters, "this report can not be submitted until the 28th" and there was no button or prompt to submit. I emailed support and explained the issue. The next day I get an email that my shop was cancelled and it was reposted on the job board. I responded to the email and inquired as to what happened. The scheduler responded, " the report had to be submitted within 60 minutes". I explained what happened and that I emailed support. Her response was, "the report would not have told you not to submit until the 28th".
Does this sound familiar to anyone? Is this a way for them to get out of paying?
Tania