@eyelove2shop wrote:
They usually don't contact you for an invalid shop report. You can inquire about it though.
@kenasch wrote:
John
You can write the Help Desk and ask them to reconsider. Some of us have been successful reversing an invalid report.
@johnb974 wrote:
@kenasch wrote:
John
You can write the Help Desk and ask them to reconsider. Some of us have been successful reversing an invalid report.
I sent a message to the help desk and called, leaving a message. I told them I cancelled my other shops for this carrier, until this is fixed. I am really mad they didn't even try to contact me about any issues.
@ceasesmith wrote:
It could seem that way, if you received identical brochures from each place (which is very possible).
That's why I ALWAYS write the job ID on the front of the brochure before I take the photo.
Even for MSCs that do not require it.
Also, it clearly states on the guidelines for every shop that the validation form IS the receipt for the shop. If you linked the brochure as receipt, and the validation slip wasn't linked, MF is absolutely notorious for NOT fixing it, or allowing the shopper to fix it.
They formerly did allow shoppers to correct mistakes. For the last couple years, nope.
I've been shopping with them 10 years, and have had 3 invalidated reports during that time.
@ceasesmith wrote:
Like I said, writing the shop ID on the brochure would have proven you got 3 separate brochures for 3 separate locations. I just did a route of 5, and got 15 identical brochures (3 from each location). Wrote shop ID on each and every one before photographing. Never got a single question, all approved (even though I somehow managed to put the WRONG ID number on one set of brochures -- don't even have a clue where I got the number, but it was wrong, LOL.)
Also, Marketforce's software (hope I'm using that term correctly) pulls out the date/time stamp on each photo, so they instantly identify when and where photo was taken. Perhaps you erred, and meant to submit separate photos, but accidentally submitted the same one.
After all, we are all human -- and the only people who don't make mistakes are the ones doing NOTHING.
@football1 wrote:
You need to upload a different image for each shop. If you uploaded the same one multiple times, your shops were correctly invalidated.
@ceasesmith wrote:
And they expressly state that if you submit one photo for multiple shops, ALL the shops will be rejected.
You won't be mad at them for long. I have a feeling that you won't have the opportunity to ever be mad at them again.
@ceasesmith wrote:
Feelings aren't right or wrong. They just ARE. And I am as entitled to my feelings as you are to yours.
@johnb974 wrote:
I scanned the brochures. It still should not matter. I could have just gotten one brochure from one store and scanned it 3 times. They would never have known the difference.
@Livingrisky wrote:
I’ve always wondered if they use these ‘invalid’ shops. I had one at a Veterinarian place get denied because I used one wrong word in my narrative and they wouldn’t let me change it plus they did not repost the shop so either it was not done for that month or they used mine and just didn’t pay me. I really think they used my shop anyway and wish there was a way to make sure companies don’t use denied/invalid shops.