Your rating got lowered.
Apply for shops and do a better job and your rating will get raised.
Not trying to smart or anything, that's just how they operate. They speak all friendly an stuff but while their emails sound like it's all ok they will still lower your rating.
Just a primer on how ACL works.
Each shop and each shopper are assigned a rating. For simplicity we'll say 1-10 (although it's like A1-Y16 or something like that). If you have a shopper rating of 2 you can only see shops that have a shopper rating of 1 or 2. If it's 5 you can see 1-5. And so on. For most shoppers your shopper rating is based on your last 3 shops. For you, since you have only done 2, it would be based on your last 2 shops. Your shopper rating also affects your ability to self assign, although that can be set by the scheduler also. For instance they won't let many people self assign cupcake shops because some schedulers use them as bait for crappy pizza shops. But I digress. So let's say new shoppers are given a rating of 3. Well you bombed your first shop and still missed something on your second shop so you probably go lowered to a 1, but maybe a 2. Don't get discouraged though! You can do 3 perfect shops and your rating will be ok again and you'll have plenty of opportunities to do good shops with no fees and only reimbursement!!
There are reasons that a body stays in motion
At the moment only demons come to mind