Ipsos Contactless

May 21, 2019 05:02PM

The guidelines for this shop state 1 photo of the checkout terminal, yet I've had two surveys returned asking for 3+ and/or a video of the checkout process. How are we supposed to make a video of the checkout process using the phone that we're supposed to be using as the contactless payment method?

Kind of seems counter-intuitive...

Any ideas/suggestions to help the editor(s) see this error in their ways would be helpful.

Edited 1 time(s). Last edit at 05/21/2019 05:02PM by jrich.

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May 21, 2019 09:42PM

Use a different phone? Use a concealed video camera?

That said, many editors impose demands which are not in the guidelines. When this is done, push back. If the editor doesn't budge, ask that the matter be transferred to a senior editor.

May 21, 2019 11:15PM

If remember the instructions, they wanted us to take photos then quickly switch to video and record up to the last second when you switch to your payment method. I took one look at the instructions and decided there was no way I could keep track of all that. I have a horrific cold and am barely following instructions for jobs I do regularly. I wrote the MSC and canceled.

May 22, 2019 02:17PM

Thanks for the updates, I went ahead and canceled my outstanding shops. Looks like another case where the writers of these shops don't actually do them themselves...

May 23, 2019 03:59AM

I just read the guidelines again. You can take 4 photos. It’s an incredibly easy shop.

May 23, 2019 04:26AM

I have done these in the past few months and they were indeed just 4 photos. the overview still says 4 photos, but inside the detailed instructions, it says 4 photos plus either 1) 3 more photos or 2) a video. I am doing one on Thursday. I will be taking a few more photos, but no video. I don't even know how to take a video on my Samsung S-9 without recording sound, and in a 2-party consent state (Pennsylvania is a 2-party consent state and Delaware has muddled laws and the best advice is to consider that it is also) that would be illegal.

@SoCalMama wrote:

I just read the guidelines again. You can take 4 photos. It’s an incredibly easy shop.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

May 23, 2019 06:05AM

@myst4au wrote:

I have done these in the past few months and they were indeed just 4 photos. the overview still says 4 photos, but inside the detailed instructions, it says 4 photos plus either 1) 3 more photos or 2) a video. I am doing one on Thursday. I will be taking a few more photos, but no video. I don't even know how to take a video on my Samsung S-9 without recording sound, and in a 2-party consent state (Pennsylvania is a 2-party consent state and Delaware has muddled laws and the best advice is to consider that it is also) that would be illegal.
@SoCalMama wrote:

I just read the guidelines again. You can take 4 photos. It’s an incredibly easy shop.

Oh Jesus. Good to know.

May 26, 2019 06:26PM

I think that mine is going to be rejected. They can feel free. I am not going back to re-do it. I gave them 10 photos. That should have covered it.

September 15, 2019 12:15PM

Anybody taking these since May? They're paying $12 now. It's so stupid that they expect you to take that many pictures right in front of the cashier without revealing yourself. Seems completely unrealistic.
I have no issue telling the cashier why I'm there so it doesn't look suspicious.

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Seriously, nobody cares that you're offended.

September 16, 2019 03:11AM

I just signed up for one today. I'm doing one as a dry run. If it's successful, I'll do a bunch more.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

Edited 1 time(s). Last edit at 09/16/2019 12:36PM by HonnyBrown.

September 16, 2019 11:03AM

I don’t understand why this has to be completely I revealed. It’s not like the cashier is going to be like “oh, let me fix this CC terminal before I complete this transaction.”
It’s either going to work or not work, right?

______________________________________________________________________
Seriously, nobody cares that you're offended.

September 16, 2019 02:44PM

I use a video app that runs in the background and keep the phone pointed at the terminal, which is totally normal for using the phone to pay. Then just grab screenshots of the various screens. Works great and I can finish the report in about 5 minutes.

September 16, 2019 06:43PM

Don't try to apply logic. It is unrevealed because they say it should be. Logic? Who needs logic?

@Hoju wrote:

I don’t understand why this has to be completely I revealed. It’s not like the cashier is going to be like “oh, let me fix this CC terminal before I complete this transaction.”
It’s either going to work or not work, right?

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

September 16, 2019 10:31PM

I did the shop today. The shop itself was simple. I got pics of the terminal. The actual report did not offer spaces to upload additional photos.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

September 18, 2019 07:12AM

I did one today but I can't submit the report on the app or laptop. The amount line would not accept whatever I typed! It's a simple x.xx field but there's a glitch and no one responded to my email. I tried different browsers.

Not my circus - Not my monkeys @(*.*)@

~Polish Proverb~

September 18, 2019 10:00AM

cubbie, did you spend over the reimbursement? I spent under $4 and had no issues.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

September 18, 2019 08:21PM

@Curtzey care to share the app? Is it Android or iOS?

October 02, 2019 08:42PM

@curtzey I'm curious: did you have any trouble uploading the video to the report? I did a bunch of these (I think they were submitted through the shopmetrics platform) and was unable to upload the video as an attachment. After no response from Ipsos, I ended up taking screenshots from the videos to use as pics.

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