You may be fortunate that you didn't pass their visual quiz. When you pass and take a shop, then go do the shop, the editor refuses because of some isolated visual pictures. In other words, you do the work and don't get paid. My scheduler tells me there is a new procedure at IPSOS and they cannot discuss the shops with the editor. So you're pretty much at a loss. I even seent pictures of the guidelines (screenshots) to support my position. The screenshots went ignored. In the meantime, several of the same shots I did with the same criteria went through and I got paid. BTW-One time I did miss something and editor had me correctly correct it.