I am pretty sure that I know the client, but it could be different in another area of the country. In my tri-state area, I rarely have to wait more than a minute or two for a CSR. The discussion has ranged from 5 minutes (really sad CSR) to 20 minutes (really good discussion). The reports are easy. They always ask for my name. The instructions require giving them my correct first name (that is the way I interpret the instructions), which I do, and the last name that the MSC provides. About 25% of the time, they ask for my last name. About 2/3 of the time, they ask for my phone number. The instructions allow you to make up a phone number. I use a system which makes easy to remember the number in case they read it back or ask to verify it 5 minutes later.
@panama18 wrote:
Is it the wait to see someone or the shop itself that makes them so time-consuming? I have some of these in my area but have never done one. Do they really ask for your phone?
@FrostyBubbles wrote:
Your alias name is on the first page of the report that you look at when you log in or if you print it. It is almost in the middle 1/3 of the first page. I am guessing you are doing one of their bank shops. Much good luck! In my area, they are very time-consuming. Also, if it is, do not give them your cell phone (as per instructions) because they will see any/all of your shopping apps - just tell them your battery was dead and you left your cell in the car to charge. If they see your apps and report that you were the shopper, you risk not being paid.
Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008