Market Force rude and pushy callers.

I received a call from Market force and was asked to do a shop in a town about 30 miles away, I told them I couldn't do it, my father in law died and I had visitation and a funeral this weekend. The person got very pushy started saying, "you can do it today, you can do it for $8.00," I replied "no, I can't I have a lot going on this and it's just not possible," she replied you want more money I give you $12.00," again I replied "no I have a funeral." From there she just continued to raise the money and push more and more you can do it, I finally said, "no and I am hanging up," I was in tears at this point and in complete disbelief that someone could be so rude. I'm not going to accept anymore of these calls from them, every time they call I get someone in a foreign country, speaking broken English wanting me to go a ridiculous amount of miles for less than what they are offering on the board. It's really sad, because I like working with this company.

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I only answer the calls from the American schedulers now. Not only can I barely understand what the others are saying, but they are too pushy for people who can't authorize decent bonuses.
Man, you guys is TOUGH.

Agreed, the overseas schedulers can be difficult to understand. I just say, hey, wait -- I'm having trouble understanding you, would you please speak more slowly? Then they slow down and I can understand.

And remember, these people work where the minimum wage, by law, is $8 a DAY A DAY, not an hour. So they honestly can't see why a two hour drive should be worth $40 or $60 bonus. It's a cultural divide.

I seriously doubt the MSC pays over minimum wage.

(And, in the days when they COULD call me, I never had any problem getting the bonuses I asked for. They would say, have to talk to supervisor to get this OK, I'll call you back. I can't imagine what it would feel like to offer a shopper a fee that's more than I make working all week. And I have GREAT respect for anyone who can learn English as a second language well enough to use it at a job. I can say please and thank you in about half a dozen languages, and I can understand much more, but I cannot speak a foreign language. I never ran into a rude scheduler at this MSC, either overseas or USA based.)

Edited 1 time(s). Last edit at 11/04/2019 05:13PM by ceasesmith.
The cultural divide also applies to what we consider good manners. They have a different culture and the pushiness seems to be a part of that. They don't think they are being rude, I am quite sure. I was very put off in the beginning but have come to realize they don't know they are being what I would consider borderline rude. So either just don't answer calls that say "Marketforce", and wait for the GA schedulers to call, or give them the benefit of the doubt.
Like Cease I have no trouble getting bonuses from them. Yes they offer me ridiculous amounts at first but I just say no (politely) and they catch on very quickly.
I suspect the scheduler on the phone with you thought the funeral was an excuse. There have been times I gave real life reasons I couldn't shop and they continued to offer me more money, obviously thinking I was just trying to get my price up. Not that there's anything wrong with that.
It's strange how the foreign schedulers always initially offer lower than the original base pay, even at the end of the month when they are desperate.
I asked if I could start my after darl station shop when it actually gets dark and I got a form email saying that what is on the org request has to be done as stated. It gets dark at 5:30 now and I can not do the shop until 7 PM. I guess I will just have to sit on the side of the road with my thumb up my neither regions until time. I did manage to find some other shops close by that would actually make me a profit for doing the shop. But I am thinking ah what the heck.
I have told my schedulers, no phone calls, just email me.
I would speak with a scheduler if we had a relationship and they would know it would be with a bonus only.
Actually, they do not.

smiling smiley wrote:

How can you tell they are American? All calls originate from the same number.
wrong thread...look at bare English test if you are at all curious.

Edited 1 time(s). Last edit at 11/11/2019 03:43AM by sandyf.
I was wondering what happened to my reply. I wrote it directly under the last reply that said they had never seen anyone use unthaw. Then it never came up. I keep checking tho. I will move it.

Sandy: this might be a different thread. LOL!
Just as MF is in a race to the bottom with shopper fees, they are too with schedulers' fees (and, it seems, schedulers.

I tell them, "If it is important, please e-mail me. I only accidiently picked up your call."
First off, I'm sorry that you experienced that unexcusable interaction. That being said, if I only took US-based calls and e-mails from MF I'd be out four figures a year in bonuses. I only get a US-based call once or twice a year, and I shop some locations they handle 2-3 times a month. 95% of the time I simply say "I'm away until Monday, call back when you have a shop for next week" or "That location is too far, sorry, but call me when you have something closer" and they say they'll make a note of it and the call concludes. The few times where they keep pushing I just say I have to go and hang up, and that's it. By the way, in recent months I've noticed that for shops I've done many times they often open with the usual heavily bonused fee I get for that shop and there's no negotiating needed. Last night this happened and I was able to hang up in about five seconds with two newly assigned bonused shops.
@ceasesmith wrote:

Schedulers on Marketforce DO NOT e-mail.

That's a reason that I tell them to e-mail when they phone.
I got 5 calls this morning between 10:45 and 11:56 from the 906 (Michigan) number. I already spent almost 5 minutes on the phone with them yesterday telling them I'm not doing a shop for $4 because it's too far... then a $6 bonus was offered..Nope, still too much can you do it for? Unless you're paying $30, there's no way I can do it. ..OK let me see what other shops are in your area..NOOOOOO.
Either leave a message and tell my why you're calling or don't call me again.

Shopping the South Jersey Shore
Well that certainly added a lot to the discussion.

@Luvit99 wrote:


Shopping the South Jersey Shore
I get only emails, never a phone call or calls from out of the country...what am I doing right?

Live consciously....
They're apparently having trouble filling a local branch of their burger chain (nearby but still around 25 minutes away). The lunch, dinner and late night shops from last week were all still available with the first two at $18 (what they usually give me) and the late night at $25. The foreign woman called me on Monday and asked me to do the lunch and I told her it would take more than $18 and I couldn't go until Wednesday. She said that $18 was the best she could do. Today all 3 shops were still available so I put in a request for $25 for the lunch. Logged back in and it said that my offer was declined. However, the shop fee was now changed at $25! These people are amazing (and no, not in a good way). I could have made a new offer but decided to take it for $25. In theory now when they call me in the future to do this location I can say that I want the same price smiling smiley.

Oh, and I had gotten an email from Samantha asking me to do this coming week's shop for $11 (which they had also offered last week and of course I ignored it).

Edited 4 time(s). Last edit at 11/20/2019 04:04AM by MisterBill.
Back in the day, when I could work with schedulers, I had several long conversations with the 906 number people. I just asked them nicely to be sure and leave a voice message, and that I would call back the soonest I could. It took a while, but they DID begin leaving voice messages. I just explained (several times, LOL) that I could be in the middle of a shop when they called, or I could be on the road and temporarily out of cell phone coverage.

@Jenny Cassada wrote:

I got 5 calls this morning between 10:45 and 11:56 from the 906 (Michigan) number. I already spent almost 5 minutes on the phone with them yesterday telling them I'm not doing a shop for $4 because it's too far... then a $6 bonus was offered..Nope, still too much can you do it for? Unless you're paying $30, there's no way I can do it. ..OK let me see what other shops are in your area..NOOOOOO.
Either leave a message and tell my why you're calling or don't call me again.
@ceasesmith I think I have told them a 100 times. They just call and call and call. When I'm at my regular job, I have my phone on silent until lunch and then again after. There have been times when they have called 10 times in the first 4 hours of my workday and there is never a message. There are currently 7 shops on the board in my area and I'm not interested in doing any of them. I've told them this over and over but they just don't get it. I love to do the bonused FF because I work a 2 minutes walk from there and I'm already there, but I'm getting tired of getting bombarded. Also the other "stuff" they do..

Shopping the South Jersey Shore
When they leave a voice mail, it says to call them back if I'm interested in doing the shop. I'm not, so I don't.

Happiness is not a goal; it is a by-product. Eleanor Roosevelt
If you call the 906 number (and it's always the same, at least for me) will you get a random person? The woman I've dealt with is understandable at least. The guy is close to unintelligible. Not sure what nationality they are or where they're actually calling from, or who will pick up if I call.

BTW their other burger client was up for $5 (normally $0) with "Make an offer" (someone must have flaked on the shop since it wasn't available when I looked the other day). Offered $7 and logged back in and it was declined and I decided to take it for $5 since I'm $10 away from getting a $10 reward in their loyalty app (you can scan the receipt without using the app during the transaction). I do wish they'd send an email when they decline your offer and maybe offer an alternative price. And then offer that price on the website.

Edited 4 time(s). Last edit at 11/21/2019 03:11AM by MisterBill.
I do these burger shops often, but I can't remember the last time I did one for less than $14 at least. They keep calling me for a shop that I did once long ago because I was in the area and I tell them it's over 2 hours away roundtrip. They say, "Ok, how about $10?" I just kind of laugh and let them go on and just keep saying no. I'm barely listening at that point but I won't be rude to them.
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