They'll find your bones in fifty years, next to the red button, still waiting for someone to decide to help you. The whole shop is absurd. @tstewart3, above, is not exaggerating. Wait 5 minutes here, wait 5 minutes there, push the button, go to the desk, wait some more. What are they trying to learn? They already know you can't get any help or they wouldn't write guidelines like that.