What is going on with the editing time? It is getting longer and longer. I have 55 shops unedited right now, some are from over a week ago. I am putting a lot of money into these shops and I have a route, with a hotel on Weds. and unless I get paid for something, there will be no way I can do the route. They pay on Mondays and Thursday, so the chance of all these getting edited by Monday are slim to none. They also send back half the reports, and I swear to go through all these photos to find one is going to be a nightmare. Can you image if we submitted a report a week after we completed them, they would never accept the report.

Now in the calls, we were told we were automatically paid after 5 days, edited or not. I have some are going on 8 days now, that is ridiculous. I almost feel stupid completing anymore of these, but I have committed to some routes, so of course I will do them, but I am beyond frustrated!! The last big batch I picked up took 5 days, and that is kinda on track with what we were told on the call, and with shops getting completed, you would thin the time to edit would get shorter. I have put so much money, travel and time into these shops and to see shops from February still unedited is so upsetting. In the call they said over and over how going with Presto was going to make pay so much quicker, well I went through my paperwork from the last quarter, and it is no quicker then before.

Sorry about the rant, but I just don't know what to do at this point.

Many of us are/(were in my case, but I complained up the chain so I finally got mine reviewed, 10 days later of course) in the same boat. One of the reviewers told me they had a back log of 1500+ shops to review and that was earlier last week. I'm not making excuses for them tho. If you look you will see my thread about my own shops not being reviewed within their stated guidelines and how I feel they were not honest about the true projected timelines to review and pay us.

Edited 1 time(s). Last edit at 03/08/2020 03:01PM by ginams00.

@mizzessummer wrote:

What is going on with the editing time? It is getting longer and longer. I have 55 shops unedited right now, some are from over a week ago. I am putting a lot of money into these shops and I have a route, with a hotel on Weds. and unless I get paid for something, there will be no way I can do the route. They pay on Mondays and Thursday, so the chance of all these getting edited by Monday are slim to none. They also send back half the reports, and I swear to go through all these photos to find one is going to be a nightmare. Can you image if we submitted a report a week after we completed them, they would never accept the report.

Now in the calls, we were told we were automatically paid after 5 days, edited or not. I have some are going on 8 days now, that is ridiculous. I almost feel stupid completing anymore of these, but I have committed to some routes, so of course I will do them, but I am beyond frustrated!! The last big batch I picked up took 5 days, and that is kinda on track with what we were told on the call, and with shops getting completed, you would thin the time to edit would get shorter. I have put so much money, travel and time into these shops and to see shops from February still unedited is so upsetting. In the call they said over and over how going with Presto was going to make pay so much quicker, well I went through my paperwork from the last quarter, and it is no quicker then before.

Sorry about the rant, but I just don't know what to do at this point.

For the reasons you stated: long editing time, 50% returned, problems stated by other forum members of vindictive editors, reports decline for duplicate pictures even though you know you didn't duplicate, scheduling snafus. I have decided not to do anymore at least until the bugs are worked out of the process, maybe never. The guidelines says it's not a white glove audit but it appears to be white glove edit process.

There we are onsite, looking at adhesive residue that has been removed and in the removal process the surface is scratched or discolored. The residue is small (1" x 2" in relation to the facade so the picture is skipped. The report is returned for the closeup picture of the residue and then because it was skipped, declined.

The entire report time, out of pockets down the drain. When you think about it if you do 10 shops for $22 half are returned, you are really doing them for less than $11 since you are not recovering the cost of the instore purchase ($1 but even a bottle of water is more) and the $2 gas purchase (usually at an inflated pump price).

Then there are the scheduling shenanigans where you have a route scheduled and then you have some cancelled not by you because they were given to another shopper st $50 each. Great for the people who get these jobs at $50 but it's not going to be everyone.

For the same $11 you can do a base price cell phone, wearables, tablet shop for 20 minutes onsite, no more than 10 minutes in the car on the report which is simple and straight forward and not be declined.

In all my shopping days I have had 3 reports returned for a better picture. Because it was a required picture of the bathroom, forecort or overall site I had extras so none declined. This process of a report returned more than a week after and you have 24 hours to comply with the "stop everything you are doing and do this" or the entire report declined is trying.

You know the other variable of extra time when a report is returned to find a picture, out of the 1000 you took at day, to find the right pump, the right closeup. The right closeup when to do 10 a day the onsite and the report have to be completed in less than an hour. Especially when you are doing a busy location where challenging just to get the pictures and not interfere with customers in a hurry getting gas. Or the customer that leaves their car going in to use the restroom or get a drink. And you stand there and wait while they take their time and you know that if you take more than the hour you will have 11 to do the next day or the job falls out of your account.

Right now you have a baseline of the risk. Compute the % of return rate, the extra time to find the picture, the declined rate, stress level, amount of time it takes to do each one and evaluate the overall risk. Then look at the actual profit when you factor in hotel, meals, other expenses/ If it were me I would cancel, build a route of less risky jobs.

Well said. Its important to continue to speak of these things. The people who can effect change with these policies and procedures are listening. The more of us who are brave enough to speak out about our less than favorable experiences, the better it will be for ALL shoppers. Even the naysayers who are either attacking those who speak up (like a few who came for me) or are afraid to admit the truth will benefit from this dialogue.

Edited 1 time(s). Last edit at 03/08/2020 04:19PM by ginams00.

Well I am beyond pissed too. I have a route have some that are 8 days not reviewed. I have emailed Presto admin 5 times with nothing but excuses. I am going to get the ceo email today. I will share if you pm me after I post I have it. Until we complain to the top dog, about policy of pay not being adhered to, nothing will change. I too am out money and can not continue doing this route until paid. Have never seen such a mess

I did over 400 hundred with observa. I got zero kicked back and paid every single one in less than 24 hours so I don’t understand this at all

Yes please let me know!

I was just told by Presto, I misheard on the phone call and that 5 day review was not mentioned. Oh really, it says that clearly on the shop.

I hear you all, and you all have made valid points.

I haven't figured out how you've managed to plot routes, when all my experience says you can't take more than a certain number to be completed within 24 hours, then you can schedule a certain number more.

And I'm thrilled that none of these shops were available to me.

And I sympathize with every single one of you.

Edited 1 time(s). Last edit at 03/09/2020 02:35PM by ceasesmith.

The old adage that "all that glitters is not gold" seems to be applicable in this situation. Perhaps Ipsos has "bitten off more than they can chew." As I have stated on several occasions, my first experience with pics was several years ago when I was paid $5 for a single optional photo on a sandwich job. As it was optional, I could not have been dinged, only lost the $5. EVERY pic has the potential to cause problems with your money. The wise shopper would place the work on a shelf, in the closet of life, until the kinks have been worked out.

Brother I feel your pain. I'm currently in New York doing these shops and they are still looking at audits I did in Delaware.

I do not know if these shops are all over the country but in my area I got an invitation for a Presto "mystery" shop for Ipsos. It is a mystery because I do not know where the shops are except they are somewhere around Los Angeles. I finally signed up for these mysterious mystery shops at grocery stores and they are supposedly all today around noon. Right now it is 10:40 and I have not heard anything back about where or how or when.
I have never done a Presto shop before. If someone has done these mysterious Ipsos ones please let me know what to expect. Will the shop just show up on Presto a few minutes before it needs to be done? Will there be a list of locations I can choose from? Do I need to be ready to get up and go at noon with little notice? I think the window for completion sounds like about an hour and a half.