Before the date range assigned had expired, I asked their scheduler, Paula Hammond, to cancel my shop and gave the reasons, sending her 2 SHOPPER CONTACTS. She acknowledged my messages, and in fact, asked me if I can do it if the due date is extended further. I said no, I drove there with the intention of doing the shop, but the area is so bad that I do not feel comfortable waiting for delivery to a parked car (I was going to give a store name and address). She chose not to cancel my shop. She let it expired. I got shop expiration notices asking for my report. I responded immediately that I asked the shop to be canceled, giving date (before due date), time, and scheduler name. But no, they refused to cancel as requested and gave me a citation. I wrote and wrote, even to the owner himself, did they respond? NO
This is the treatment I get after working for them for over 2 years, always submitting reports on time, and getting good scores.