Maritz/Ipsos - Is Anyone Getting Timely Responses to Urgent Issues?

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Yes! I had a problem with a shop and emailed rather late at night. The resolution email was in my inbox by the time I woke up at 5:30! That's impressive!

sestrahelena
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So is there a phone number for Ipsos yet or are we still at the mercy of email for urgent requests?

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Seriously, nobody cares that you're offended.
No phone number, but I did get a better email for my issue, which is happening again today! (Open the report, and there’s no “slot” to input the times.)
I'm still not getting responses for very urgent situations that happen on site. I even had a guy die on me. I was also threatened and the police had to be called. So much for my safety being their top priority!
@sestrahelena wrote:

I haven't tried contacting anyone but I can tell you that the legacy website has been running slow AF. Sometimes it just shuts down with, "an error has occurred" or that gray, "no secure connection" page. All other sites work fine on any of my devices, so it's not me.

I am so happy to see someone else say this. The mobile app is deactivated and they told me that doing the job on the website while on site would work just fine. But it kicks me out 3 - 7 times and makes me start over. The last three gas station shops have taken over 2 hours because of the website. And the KSS scheduler told me that it's got to be my equipment and suggested that i bring my laptop to input the shops on site.
It is probably not your equipment, just so much easier for companies to blame it on "user error" than to fix actual glitches.

sestrahelena
I’m able to use the legacy website on my computer and my phone without any issues. I use chrome and safari.

I use the mobile app for the shopmetrics platform.
@SoCalMama wrote:

I’m able to use the legacy website on my computer and my phone without any issues. I use chrome and safari.

I use the mobile app for the shopmetrics platform.

Yea, the website always used to work on my old LG V40 just fine. But I got this cool new LG V60 a few weeks ago, and I deactivated the V40. Of course, that was all before the Pandemic started, and I hadn't tried to use the MaritzCX website on site since February, because I was using MaritzCX's mobile app successfully through most of February and March until all the work went away. So I couldn't be real sure, other than none of the other mobile apps, or websites I go to on my phone have been a problem, if the new phone had a glitch or if it was Ipsos. I use Chrome as a browser on my desktop, laptop and my cell phone exclusively.

Edited 1 time(s). Last edit at 09/14/2020 02:39AM by Morledzep.
So I’ve read through this entire thread and still don’t know how to reach anyone at Ipso. I have a shop that is missing a photo, per their email. But when I log in to edit the shop, there is no option to upload the photo. I have been emailing them for close to a week now. The email address that is always listed at the bottom of all their emails. I also went to their website and clicked Contact us, got a response that said they would try to forward my concern. That was 3 days ago. Just received the 5th email telling me that the shop is not approved yet. Help!
Just resubmit the shop as is? It might get someone's attention. Add a comment if there's an open space for it on the form? Just guessing.

sestrahelena
Thanks but I’ve tried that several times. When I click submit it says that I am still missing my photo. It will not let me submit or save it. I have to just close the tab. I’ve tried clearing my cache on my computer and on my phone and it still comes up with requiring a photo but nowhere to add it.
In the Spring of 2017, I was no longer able to complete reports through Shopmetrics. As is usual, the folks at the platform stated the problem was on my end and suggested I use Chrome. A year later, I purchased a new box, using a different OS, and the same problem existed. This time, being unable to use the excuse of my computer/OS, they claimed it was my ISP. I have been online 23+ years and do not recall a single occasion when any company accepted fault.
Yes this is what I’m afraid of. I have a feeling they will say they’re not paying me because it took me too long to correct the issue even though I’ve been trying for more than a week to get someone’s attention. I do have copies of all the emails that I have sent. And I do use Chrome. I’ve tried to finish this shop on my PC, my iPhone, and my iPad. No luck. Thank you for the response.
@Arkyoutlaw wrote:

Thanks but I’ve tried that several times. When I click submit it says that I am still missing my photo. It will not let me submit or save it. I have to just close the tab. I’ve tried clearing my cache on my computer and on my phone and it still comes up with requiring a photo but nowhere to add it.

Normally when you get a message about a missing photo, you can click submit again and it will go through.
Thank you. I finally figured that out but the shop continues to be rejected for a missing photo of something that doesn’t exist.
I have a photo where I wrote NO PHOTO that I upload into the slot when that holds up my report. Sometimes it causes the report to go on hold, but at least it doesn't hold up the submission.
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