Pre-Covid, ACL may have had reimbursement-only shops and picky editors, but at least the schedulers were usually prompt, responsive, and friendly. In Covid times, I've found that the scheduler, while still always friendly and helpful, now takes many days to reply to the most basic of inquiries (including minor alterations for shop dates which shoppers are encouraged to request if needed). I'm not sure it is a matter of the scheduler workforce being so drastically reduced that they are overwhelmed or if it is now a very part-time person who only checks their emails every few days. Has anyone else experienced this?