Customer Impact

I was going to become an evaluator for Customer Impact. When I was reading their contract it says that if you are a current employee of another mystery shopping company, this excludes you from working for them. When working for another mystery shopping company, we are independent contractors. This is a little confusing, because we are not employees,. Does anyone work with Customer Impact, and another mystery shopping company? Does this mean if we are working with other companies, we cannot work with them?

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You are an independent contractor, not an employee. Therefore you can be an independent contractor for which ever companies you want to. Good luck.
I do assignments for numerous companies including Customer Impact. You are correct that we are independent contractors not employees, it would be a conflict of interest to be an employee of a mystery shopping company and in addition contract work from a different company on the side.
When I edited for another company, I let them know. At the time, I had to sign extra paper work ensuring confidentiality, which I did. They are awesome and will find a way to work with you.
Sadly, they're doing almost entirely merchandising these days. I was going to say exclusively, but I just checked, and they do have some tax prep mystery shops.

If you're thinking of doing one of the tax shops with high out-of-pocket expenses, be aware that they pay pretty slowly, two months out.

Edited 1 time(s). Last edit at 04/07/2021 05:14PM by MisterBill.
@01Happy wrote:

I was going to become an evaluator for Customer Impact. When I was reading their contract it says that if you are a current employee of another mystery shopping company, this excludes you from working for them. When working for another mystery shopping company, we are independent contractors. This is a little confusing, because we are not employees,. Does anyone work with Customer Impact, and another mystery shopping company? Does this mean if we are working with other companies, we cannot work with them?
I know EMPLOYEES of MSCs who also do some MSing and merchandising. Some for their own company; others for competing companies. If you are not an actual employee with another MSC, then you are indeed an IC with no restrictions on which MSCs you work for.
I disagree. They pay slow, communicate poorly, and have this antiquated system that even their best clients don't like...that is why they only have tax prep shops and merchandising now.
@salisburync wrote:

I disagree. They pay slow, communicate poorly, and have this antiquated system that even their best clients don't like...that is why they only have tax prep shops and merchandising now.

how would you know what their clients like? i am not a kiss ass, and normally roll my eyes when i see people here sucking up, but in this case i have to say that CI is a great company to contract for. their communication skills are as good as it gets. email or phone, you are almost guaranteed to get through to them right away as long as it’s during working hours. they are friendly and respectful, and never make you feel like you are less than. they pay as quickly as the majority of msc’s i’ve done work for. not sure what you mean by their system, their app they use works great for me most of the time, and the few times it doesn’t, i take the photos on my phone and send them to the project manager to input them into the app later.
@salisburync wrote:

I disagree. They pay slow, communicate poorly, and have this antiquated system that even their best clients don't like...that is why they only have tax prep shops and merchandising now.
I'm not sure if that is the reason, but I am also not a fan of theirs anymore after they only paid me $3 when I was unable to perform a $39 doctor's visit brochure placement shop because the office would not let me in due to Covid-19 restrictions. The guidelines say there will be a reduced payment if you are unable to perform the assignment, but it didn't say HOW reduced. What really bothered me was that they kept having me call the office back to see if I could convince them to do the work themselves, without telling me that I would not receive anything additional beyond what I was going to get already for reporting that they would not let me in (which I had already done). Took me several calls to connect with the office manager, then an extended conversation with him. I probably wasted an hour of my time after the initial refusal for no additional pay. The company that does the brochures (or maybe CI) should have had one of their own employees call the office to try to talk them through the placement if they wanted that.

The same shop is available now, I've been thinking of calling the office to see if they're allowing reps in before taking it (also waiting for the price to get higher before accepting it).

BTW I was a big fan of their mystery shops.

Edited 10 time(s). Last edit at 04/18/2021 02:27AM by MisterBill.
I work for several different MSC's including Customer Impact. Of course, I don't work for them often, because they don't pay well and for many of the jobs the guidelines aren't clear. So maybe I'm breaking the rules, but I don't really care, they haven't paid me enough in the last few years to make me worry about pissing them off.

I did the brochure thing last year, it looked like good money. I put all of the materials that were in the boxes in the displays and took all of the appropriate pictures. They said that I put the wrong materials in all of the displays in one of the doctors offices with a LOT of displays, one of the big $$ locations. I only put in what was in the boxes, it was my first stop, so I didn't know there was a difference, so I just put in what was there. And they said I didn't do the job right and refused to pay me for it. All of the shops that paid over $50 were taken away from me for things that I had no control over.

Edited 1 time(s). Last edit at 04/18/2021 01:19AM by Morledzep.
@Morledzep wrote:

I work for several different MSC's including Customer Impact. Of course, I don't work for them often, because they don't pay well and for many of the jobs the guidelines aren't clear. So maybe I'm breaking the rules, but I don't really care, they haven't paid me enough in the last few years to make me worry about pissing them off.

I did the brochure thing last year, it looked like good money. I put all of the materials that were in the boxes in the displays and took all of the appropriate pictures. They said that I put the wrong materials in all of the displays in one of the doctors offices with a LOT of displays, one of the big $$ locations. I only put in what was in the boxes, it was my first stop, so I didn't know there was a difference, so I just put in what was there. And they said I didn't do the job right and refused to pay me for it. All of the shops that paid over $50 were taken away from me for things that I had no control over.

that is strange. it’s possible that the location had been backed up and you put up boxes that were meant for the previous run. i found out when i started doing these thursday, that many locations had unopened december and august boxes there so you have to be careful to put up the right ones.
@jay225 wrote:

that is strange. it’s possible that the location had been backed up and you put up boxes that were meant for the previous run. I found out when i started doing these Thursday, that many locations had unopened December and August boxes there so you have to be careful to put up the right ones.

I did everything the way they said, I made the appointments, I called the offices. Some places I couldn't get through to. Some told me specific times to be there, some I had to negotiate times to do it between patients. The first job I did, my very first, their boxes were shipped to me. I took them in, I took the old brochures out, put the new brochures in then I added back some of the old booklets to fill the empty spaces. I took the pictures in the app and left.

Most of the rest of the shops had the boxes there and by the 3rd or 4th shops I figured out the color codes on the sides and saw that some of the offices had old boxes of brochures that never were installed. And ONLY installed the current materials. But the materials for the first one were shipped to me, and I had never done them before. There was ZERO chance that I was using old materials. I put in all of the materials that were shipped to me and the only thing that I put back in the displays were some of the older booklets, not the merchandizing panels. But they said that the merchandizing panels were from the previous quarter. And when I looked at my pictures again, they were right, they had the previous quarter color strips on the edge of the panels. But I only installed the stuff they sent to me.
no offense, but a big part of the job is getting rid of all old material. you can’t have new material mixed with old. sounds like this is on you. that’s the thing with any kind of mystery shopping or merchandising jobs. we aren’t afforded a learning curve. we gotta get it done right the first time or we don’t get paid.
@Morledzep wrote:

@jay225 wrote:

that is strange. it’s possible that the location had been backed up and you put up boxes that were meant for the previous run. I found out when i started doing these Thursday, that many locations had unopened December and August boxes there so you have to be careful to put up the right ones.

I did everything the way they said, I made the appointments, I called the offices. Some places I couldn't get through to. Some told me specific times to be there, some I had to negotiate times to do it between patients. The first job I did, my very first, their boxes were shipped to me. I took them in, I took the old brochures out, put the new brochures in then I added back some of the old booklets to fill the empty spaces. I took the pictures in the app and left.

Most of the rest of the shops had the boxes there and by the 3rd or 4th shops I figured out the color codes on the sides and saw that some of the offices had old boxes of brochures that never were installed. And ONLY installed the current materials. But the materials for the first one were shipped to me, and I had never done them before. There was ZERO chance that I was using old materials. I put in all of the materials that were shipped to me and the only thing that I put back in the displays were some of the older booklets, not the merchandizing panels. But they said that the merchandizing panels were from the previous quarter. And when I looked at my pictures again, they were right, they had the previous quarter color strips on the edge of the panels. But I only installed the stuff they sent to me.
In addition to unplaced materials due to closures and caution in the covid year, there was an issue last year or the previous year regarding incorrect materials in some boxes. There were same-size brochures and ads, but in some situations those materials were wrong in the sense that they belonged in a different type of office. I forget what the fix was for that.

Things are not to be judged good or bad merely because the public think so. - Tacitus
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I’ve noticed that everyone who is for abortion has already been born. - Ronald Reagan
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