You're right -- how idiotic on their part! They really need to have a contact us link on the shopper site!@NinS wrote:
The chat button is on the main ACL homepage, not the shopper site. I also had trouble finding it.
Good to hear. No response yet, but I guess if I don't hear from them by tomorrow morning I'll try chat.@walesmaven wrote:
I had to use that email addy last week and got a timely response.
Since they do not display the scheduler info on the shop anymore, I had no idea who to contact. Actually I suppose I could have looked in the recent email they sent with remaining shops that are available, there was an address for Wendy Davis in there. But still, it's crazy that you have to go searching for this stuff. Also had exchanged emails with Carlos in the past.@HonnyBrown wrote:
Have you tried emailing a scheduler? Carlos is very responsive.
Just wanted to mention that I checked the guidelines for another available shop for the same client and the chat option is mentioned a single time (where explaining what to do if you can't get them on the phone for your pre-visit call, I believe), not in several areas. And despite your effort to stand up for them, the facts are that a) the old site had a way to contact the scheduler when you view the shop details, b) pretty much every other company's site has this capability and c) putting the chat capability for shoppers on the corporate site instead of the shoppers site is really poor design.@Michellescheduler wrote:
If you are assigned a shop, the information is there. If you are not assigned, but have a question, first you should read the guidelines as they usually answer most questions. In the guidelines, in several areas, they direct you to the chat link. I do not schedule for them, but I do shop for them.