A Closer Look's new website - no way to contact them or ask to reschedule shop

I just tried to reschedule a shop I have for A Closer Look. On the old site, there was always a link to submit a reschedule request via email. The new site doesn't have that. There is no contact information on the site, and if you dig into their FAQ's you'll see that there is supposed to be a Chat function on the home page, but there's no link for it. If you go to their linked Facebook page, messaging is not an option. Clicking on the Twitter link takes you to a page that says "This account doesn’t exist". What happened to them? They used to be such a great company to work for.

In the end, I replied to the email address that I had received the shop confirmation from (info@a-closer-look.com). Hopefully someone will respond.

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The chat button is on the main ACL homepage, not the shopper site. I also had trouble finding it.
MisterBill,
I had to use that email addy last week and got a timely response.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
@NinS wrote:

The chat button is on the main ACL homepage, not the shopper site. I also had trouble finding it.
You're right -- how idiotic on their part! They really need to have a contact us link on the shopper site!

Edited 1 time(s). Last edit at 06/07/2021 09:49PM by MisterBill.
@walesmaven wrote:

MisterBill,
I had to use that email addy last week and got a timely response.
Good to hear. No response yet, but I guess if I don't hear from them by tomorrow morning I'll try chat.

Edited 1 time(s). Last edit at 06/07/2021 09:48PM by MisterBill.
Have you tried emailing a scheduler? Carlos is very responsive.

carlos.guzman@a-closer-look.com

"There's so much trouble in this world; surrounded by miracles" - Citizen Cope
@HonnyBrown wrote:

Have you tried emailing a scheduler? Carlos is very responsive.

carlos.guzman@a-closer-look.com
Since they do not display the scheduler info on the shop anymore, I had no idea who to contact. Actually I suppose I could have looked in the recent email they sent with remaining shops that are available, there was an address for Wendy Davis in there. But still, it's crazy that you have to go searching for this stuff. Also had exchanged emails with Carlos in the past.

I did not hear back from them but when I logged in earlier, the date had been changed, so they obviously got my request and made the change.
If you are assigned a shop, the information is there. If you are not assigned, but have a question, first you should read the guidelines as they usually answer most questions. In the guidelines, in several areas, they direct you to the chat link. I do not schedule for them, but I do shop for them.
What is the quality of hotels shopped? Is it Motel 6, Holiday Inn or primo like Omni or Marriott?
Mid-range hotels, usually.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
@Michellescheduler wrote:

If you are assigned a shop, the information is there. If you are not assigned, but have a question, first you should read the guidelines as they usually answer most questions. In the guidelines, in several areas, they direct you to the chat link. I do not schedule for them, but I do shop for them.
Just wanted to mention that I checked the guidelines for another available shop for the same client and the chat option is mentioned a single time (where explaining what to do if you can't get them on the phone for your pre-visit call, I believe), not in several areas. And despite your effort to stand up for them, the facts are that a) the old site had a way to contact the scheduler when you view the shop details, b) pretty much every other company's site has this capability and c) putting the chat capability for shoppers on the corporate site instead of the shoppers site is really poor design.

Edited 1 time(s). Last edit at 06/23/2021 12:17AM by MisterBill.
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