@KokoBWare wrote:
Also gas station "mystery shop followed by a revealed audit." Pick one, MSCs. I don't like playing "gotcha."
The gas station mystery/reveal shops aren't "gotcha" shops. You're not trying to get anyone in trouble. It's only for marketing materials and a couple simple customer service questions. They are just marketing audits for the parent company. No one is getting in trouble (unless a station owner taking something he did out on his employees), and some of the companies give incentives to the employees who are doing it right. And in rural areas the employees learn who their shoppers are anyway.. most of the stations I go to recognize both me and my son when we go inside to do our inside purchase (most are discrete, and just smile bigger until the reveal).
There is a station a couple towns over that thinks there is something he can do while I'm on premises to change the outcome of the shop. He sees me drive up and starts cleaning the restrooms, mopping, and emptying trash cans, I keep telling him that there isn't anything he can change while I'm onsite to get a better rating. But he does it EVERY time, and then he goes down the street to the other station he owns and makes them start cleaning before I get there. The last time he did that I just drove away, didn't do the shop, he still couldn't have made a difference unless he is going to change the advertising and signage on the property, and he NEVER does that, even when he has the previous quarter's advertising still on the pumps.
The same can't be said for the fast food mystery/reveal audits. Those are "gotcha" shops designed to penalize employees. Some also offer incentives to the employees who get it right, but they still give me the willies.