It is amazing how fast the 10 foot pole list grows as you get more and more jaded. I’ve only been at this 3 months and I’m almost ready to turn in my keys. I didn’t think this would get old so fast and after reading people’s stories here, I wish I found this forum before I started. Thanks to to everyone for sharing their stories.
I won’t do online shop/return except for eBay. I got burned and it took me 4.5 hours of dogging the merchant on an alternate platform to get my refund. BestMark has been really good about these shops, they told me I can throw a shop back if I get one on a platform I refuse to do business on, without impacting my standing with them.
I won’t do the Ipsos online shop/return, you’re at the mercy of the merchant, I spent hours dogging both merchants for a refund.
In both scenarios, I was left out to dry taking on the risk with ZERO leverage with merchant because if I disputed with the credit card, I lose the shop fee.
The other is cell phone purchase and return - I got burned by the authorized reseller who told me I could only buy the watch if he processed it on installments, I didn’t know better so I did and then paid it off. When I went to return it, I was told sorry nothing we can do, you own it. I spent close to 7 hours on the phone with customer service & finally landed in the retention/loyalty department. After being on the phone with them for almost 2 hours, I got my money back plus for my trouble she threw in a little lagniappe, which I didn’t realize until I did the math. The MSC supposedly tired to intervene with the client reps, but the client was slow and my credit card payment was due.
Anything that touches anything that will cause me hours if not weeks of heartburn when it gets screwed up: wireless account, utilities, banking.
I was slow on the uptake on the fee to work ratio; Nothing under $15 unless it is a simple checklist with a few short narratives.
Coyle shops - they want ridiculous granular detail for $15 and a meal reimbursement. They cancelled my shop because I couldn’t cut the mustard with the level of detail, which was ok but they were out and out RUDE about it. I asked for guidance upfront on how to do this and be successful, I got NOTHING from them.
Reimbursement only shops with stuff I won’t ever use or EAT. I might consider doing a fast food shop if there are homeless people around I can give the food to. I can’t bring myself to waste food.
Home Improvement shops after a natural disaster. Those poor people are busting their behinds to get merchandise out the door to help people get their homes livable again. I will not waste their time buying random items and then returning them plus asking ridiculous questions. My favorite home improvement shop was buying a wooden storm door in Southeast Louisiana. The guy thought I was a complete idiot (I’m a transplant from the Northeast), he told me go ahead and buy it, you’ll replace it in a year or two if you’re lucky. I gave that feedback to the MSC, they didn’t care that the scenario made no sense in this market.
Store audit where you scan every darn item. Not hard work but after 9 hours in a store, forget it. The smaller audits are frustrating enough, trying to find items that never ever existed in the store to begin with.
Store audits where the instructions evolved over time, written by multiple people in multiple styles that page 5 contradicts page 3. Clear as mud and when you call for help, oh that really means…. I’m slow but thorough, it took me 7 hours for something they say should take 2 to 4 hours; not with those instructions and to do it right.
Lastly is any company with editors that believe they are the ultimate in writing styles and say I don’t follow instructions. I retired from corporate America after 30+ years in management. You learn through hard knocks how to write succinctly without a lot of fluff that your boss says is wasting his/her time.
As for reading instructions, I’m very literal because I did 20 years in the nuclear power industry. You quickly learn to follow the instructions as written and stop when unsure. If the guideline says take a picture of the product opened, that’s what you get. You don’t get a picture of the inside of the open package because that’s how you the editor interpret the instructions. That was a power trip, mess with my rating even after I quote chapter & verse of the instructions and ask show me that explicit instruction.
Do I miss things when I proof read, sure do when I rush to get ‘r done because the fee is so low. Effort and Quality level are directly related to $$$. It’s amazing how the old adage you get what you pay for applies in this industry. Now with inflation nipping at our wallets, I’m getting fussier, even though my spouse says take it, you need to get out of the house (sound familiar anybody?).
I apologize for the soapbox, but this was therapeutic.
Edited 1 time(s). Last edit at 10/25/2021 09:42AM by buckhill2.
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