Hello All! I have a question. I have had positive experiences with IPSOS and enjoy working for them! I have an issue today that I'm hoping someone can help me with. I had a shop that I self-assigned to be due on 8/16. The original shopping window was 8/12-8/16. I was near the shop location this afternoon, and did it early. However, I tried to submit the shop and it would only allow submission on 8/16. All other dates in the window were greyed out. It's weird, because I have never changed this shop due date. There is no reason the date couldn't be bumped up to today, since Ipsos allows us to change dates ourselves. Bumping the date up shouldn't be a problem, right? There aren't multiple shoppers assigned to the same location at the same time.

This afternoon, I sent an email to mystery.shopping@ipsos.com, and have not heard back. I forwarded that same message via email to 2 schedulers (to be fair, I'm not sure they schedule for this client, but I've done shops for them in the past, and know they're responsive), and didn't hear back. I sent a message though the "help" function from my portal, and haven't heard back. As I explained in my messages to Ipsos, I would like to submit this shop today. However, the clock is ticking. Is there anyone who has been able to get in touch with someone from Ipsos in urgent circumstances? The only contact listed on the shop confirmation email is mystery.shopping@ipsos.com. Any help would be greatly appreciated. Thanks in advance!

Sometimes it takes a good 24 hours for a response.
I would send another email through the "Help" portal for that specific shop advising them to please move the shop to the date you shopped it, also advising them that the date change function was not working and did not allow you to change the date. Also advise them that you performed the shop.
They may be understanding and allow you to complete the debrief (or whatever its referred to now).

Bon Chance!

Have you tried contacting the known schedulers? Karen, Celeste, Bill, & Jennifer. Maybe one of them can help you even if not originally their shop. Do you have a good relationship with one of them?

Edited 1 time(s). Last edit at 08/25/2021 04:44AM by Rousseau.

My experience has been that no, there's not a good contact for IPSOS for an urgent situation. Sometimes there seems to be not any contact for any situation!

Considering it's the weekend, it would take a very friendly scheduler to help you in the next couple days. Otherwise you are SOL. Ipsos intentionally makes it very hard to contact them even if it is important. They just don't care. They are too big to worry about it, and they know that you will keep working for them even if they treat you like crap. The schedulers, on the other hand, are good. But, there's a limit to what they can do, and sometimes they just want to take some time off. And I don't blame them.

If you have the name of the person that is in charge of that shop, email them directly. Also, you can try changing the date yourself on your shop log and see if that works (by the shop ID number). It's no big deal either way. They will change it for you.