Barry C -..sorry you are having these problems....I find that occasionally, the "one off" shop occurs (most recently mine was with a bank shop) and the details were are out of the ordinary. IPSOS not only does not know how to be flexible and react accordingly, they hit their default solution -- the "Hold Pay" button - and never respond to emails, thus shortchanging the shopper both financially and figuratively! It is so frustrating to try to do the best job under odd circumstances, and then have the MSC simply NOT communicate. If they weren't the 800 pound gorilla in the room, things might be different....smirk...