All shoppers have "hot buttons." For me, two are accessibility and consideration for me as a person. SR had a toll free number that was, except in a very rare instance, always answered by a someone who could either directly assist me or transfer me to another human who ALWAYS had the ability to help me. As to consideration, on two occasions I received a personal phone call informing me I had been discovered as a shopper. All other MSCs with whom I have been associated, merely blocked the shopper without any notice or explanation.
It is my opinion, the owner, Karen, treated all in the manner with which she wished to be respected and instilled that attitude in her office. Just as SR was as perfect a fit as possible in this business for me, I also respect they were not for some other shoppers.