On reflection, shop #1 was for Market Approach. The very first shop for them, ever. Recorded, then the recording has to be put in MP3 format and "shared" to drop box. As soon as I could access the guidelines (not until after the shop is accepted, of course), and saw these tech requirements, I e-mailed my concerns to the scheduler.
All last week she patiently answered my many, many questions (well, all I can say, they must be absolutely DESPERATE to go to all this trouble!). I practiced and practiced, to where I could record, convert to MP3, and e-mail the thing to myself, put it in a file on my computer, then FIND the file! Every one of these things an accomplishment for this tech dinosaur!
In the end, I couldn't "share" the file to "dropbox". I tried 8 times over a period of hours. I finally called the guy who had walked me through the process, sent him screenshots of what I got every time I attempted ("file failed to load. Please try again" ), and I ended up just e-mailing the MP3 file to him, and he put it in the report.
Throughout this process -- which was an ordeal to me -- I never worked with more patient, understanding people!
Every time I suggested, Hey, it might be better to find someone else, who is tech-savvy, they were reassuring and kind. KIND, I tell ya, KIND!!!
I learned a lot.
But mostly I wanted to shout out for Market Approach. A scheduler who answered numerous (at least five) phone calls on the Sunday after Christmas, without ever being short or unkind? With immediate responses to e-mails and voice mails, no matter the day or time? AWESOME.
Just saying, other MSCs could learn a lot on how to treat us shoppers from this MSC.