More Marketforce complaints.

Morledzep · 2022-01-20T00:59:20+00:00

The new fast casual shops this month are confusing. And it's probably my fault, but the emails say exactly the same thing, and the shops, when you open them on the app, say the exact same thing. There was ZERO indication, without opening the guidelines, to tell that there was a difference between the two shops I had been assigned. On my phone, before I got to my shop, I clicked on the shop that I was on my way to do. I read everything, nothing said what type of shop it was. I clicked on the CPI page, but it wouldn't load on my phone, I tried several times. Then I decided to download the guidelines on my phone. I went back into the shop, then I clicked on guidelines and questionnaire. And the guidelines said that it was an online order and pick up shop. I read it twice. Told my son what it said (we only have one car at the moment, and he was door dashing), so I did my online order, picked it up and then did my survey while he did his thing. The shop asked me why I did the wrong shop. Which made me go back out of the survey and check again. Both of the shops emails and titles and everything short of the guidelines said the exact same thing. And when I clicked on the guidelines that time, it came up with the Dine in version on the guidelines. Still in the same shop.. At that point I had no choice but to finish the shop with the info that I had. I did NOT do the dine in shop, and my son only dashed for that store one more time so I could not redo it (I also wasn't going to let my son leave me behind with no transportation). When they called me today to redo the shop I told them what happened, and I opted out of the fast casual shops until they identify the shops the same way they used to do it so that you can tell what you're doing when you open the email or the shop on the app. I can't afford to keep shopping and having my shops invalidated because there is no way to tell them apart.

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January 28, 2022 01:26AM

@MsJudi wrote:

I haven't seen the natural, plant based, small cup of tea shop in a few years. I am now a devoted paying customer...and it ain't cheap!

I believe the helpful hardware folks have moved to a new MSC, but I never see the ones in my neck of the woods with the new company.

This on both!

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January 28, 2022 01:29AM

@Myster Myster wrote:

Hmm. A few thoughts...

I used to shop them ALL OF THE TIME. I probably did 20 shops there in one year and then suddenly I never saw the opportunity again. It's always amazing how that happens with MF. You're left wondering if they revoked your priviledge for perhaps picking up shops for a certain client a bit too frequently or if they just lost the client in general. Now I know it was probably just me hammering that one a bit too hard for their algorithm or whatever.

This happened to me just last month! This was one of my best shops, as I usually pick up the bonus, but then all of a sudden - GONE! No more of these shops and it left me wondering if I did something to make them mad. Thinking about contacting them to inquire about it and see if they can reinstate my privileges.

Edited 1 time(s). Last edit at 01/28/2022 01:29AM by ChicagoShopper.

January 28, 2022 11:04PM

@ChicagoShopper wrote:

This happened to me just last month! This was one of my best shops, as I usually pick up the bonus, but then all of a sudden - GONE! No more of these shops and it left me wondering if I did something to make them mad. Thinking about contacting them to inquire about it and see if they can reinstate my privileges.

No, you probably didn't make them mad if you have a good track record with them. The issue might be that you may have done so many shops within a short amount of time or at the same location they're afraid you'll be ID'd as the shopper. Or you may have already been outed. When this happened to me, they were somewhat vague about why they suspended me from the program, but that's what they said in so many words. Contact the help desk and ask if you can be reinstated. I think I was banned for three or four months (can't really remember), but once I was reinstated, I haven't had any problems seeing or being assigned shops (assuming MF & I can agree on fees).

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

January 29, 2022 12:38AM

I have an LG also. I got Adobe Reader from the Play Store. That lets me download and view pdf files such as the CPI.

@87Supra wrote:

I have never been able to access the CPI in the app on my LG phone.

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

January 29, 2022 09:23PM

I just got banned by them and they refuse to tell me why. Didn't even know I was banned until I reached out to them because the new shop page was not loading. Reached out to the help desk and they were like oh yeah we banned you, but we didn't tell you and now that you've figured it out on your own we still won't tell you. I suspect I've done too many repeat shops in my area, but you think they would be more transparent with their shoppers rather than just ghosting me. Might try to go back in a few months, but honestly their clients keep disappearing and the shop fees are going steadily down so not sure its worth it.

Edited 1 time(s). Last edit at 01/29/2022 09:24PM by rarararara.

January 29, 2022 10:04PM

@BirdyC wrote:

If you know you have memory trouble (who doesn't?) and trouble accessing the CPI on your phone, just print it out while you're viewing it on your desktop at home. Unfortunately, people eschew the old-fashioned "print and read" method, but sometimes it comes in darned handy! When I'm doing a new shop, I print out the survey (and sometimes the guidelines if it's a complex shop) and bring it with me to review in my car before doing the shop--because it's easier on my eyes than trying to pull it up on my phone.

Yes! If I am on a route I always like to print guidelines/ overview of the shop, for every company. I FEEL more organized and can organize my thoughts better when reading paper vs screen.

January 30, 2022 12:34AM

@BirdyC wrote:

If you know you have memory trouble (who doesn't?) and trouble accessing the CPI on your phone, just print it out while you're viewing it on your desktop at home. Unfortunately, people eschew the old-fashioned "print and read" method, but sometimes it comes in darned handy! When I'm doing a new shop, I print out the survey (and sometimes the guidelines if it's a complex shop) and bring it with me to review in my car before doing the shop--because it's easier on my eyes than trying to pull it up on my phone.

BirdyC, That's a really good idea, I usually choose not to print anything more than absolutely necessary because I'm weird about wasting resources. And I live where folks seem to have no regard for our natural environment as long as everything "looks pretty." Their pretty green lawns sponsored by Monsanto, their take out food AND drinks in styrofoam. Go through a drive thru at any fast food place and they will give you 2 straws, one when you pay for your food and another in the bag with your food, and when you hand them back they get snotty. I quit using paper towels years ago, I never used facial tissue (this struck me as a huge waste even as a teenager), I tried to quit using toilet paper, but my son rebelled, so I gave up that campaign (at least for now.. lol).

I do download guidelines on my phone or tablet, and definitely on the desktop computer for every shop I do. From now on I will put the CPI into an email and send it to myself so I can check it on either my phone or tablet when I need to. It seems to be the only way to do it without generating more bags of paperwork to burn every month. Because nothing that can be composted or burnt leaves my property to fill up a landfill.

January 30, 2022 11:12PM

You stopped using toilet paper? What did you replace it with?

"I told myself to quit you; but I don't listen to drunks." -Chris Stapleton

January 31, 2022 01:17AM

@HonnyBrown wrote:

You stopped using toilet paper? What did you replace it with?

???Sears catalogs??? JK

January 31, 2022 01:41AM

@HonnyBrown wrote:

You stopped using toilet paper? What did you replace it with?

yea, I set up a system not unlike a diaper pail and cut up a bale of old t-shirts into washcloth size. It's a little more work, and I would do it again if I were living alone. But my 36 year old son couldn't fathom life without TP. I even had dry cloths and wet wipes made up to clean up better. All of the cloths got washed and used for cleaning other things since then..

January 31, 2022 02:11AM

I've been taking the burger shops 1x a month for 18 or 25 fee. I received an email yesterday telling me they'd give me 3 bucks extra( just for me) on top of the fee. The fee was 9 bucks. I took it because a milkshake was included. 14.20 doesn't cover the amount of a little burger, small fries and a drink. You can get a veggie sandwich( no cheese), fries/drink and be at 14.20.

January 31, 2022 03:19AM

I got one of the $3 email offers (it said specifically that it was not a Samanta offer). I followed the link, and the fee was $9, so they wanted me to do it for $12. I closed the browser. Samantha offers me between $15 and $20, so why would I do it for $12? Am I supposed to be afraid that it will disappear before going up online or before Samantha emails me? No way. I will wait. I won't do it for $9, or for $12 when "14.20 doesn't cover the amount of a little burger, small fries, and a drink."

@calicakes wrote:

I've been taking the burger shops 1x a month for 18 or 25 fee. I received an email yesterday telling me they'd give me 3 bucks extra( just for me) on top of the fee. The fee was 9 bucks. I took it because a milkshake was included. 14.20 doesn't cover the amount of a little burger, small fries and a drink. You can get a veggie sandwich( no cheese), fries/drink and be at 14.20.

Shopping Southeast Pennsylvania, Delaware above the canal, and South Jersey since 2008

January 31, 2022 03:16PM

@Morledzep wrote:

@BirdyC wrote:

If you know you have memory trouble (who doesn't?) and trouble accessing the CPI on your phone, just print it out while you're viewing it on your desktop at home. Unfortunately, people eschew the old-fashioned "print and read" method, but sometimes it comes in darned handy! When I'm doing a new shop, I print out the survey (and sometimes the guidelines if it's a complex shop) and bring it with me to review in my car before doing the shop--because it's easier on my eyes than trying to pull it up on my phone.

I usually choose not to print anything more than absolutely necessary because I'm weird about wasting resources. And I live where folks seem to have no regard for our natural environment as long as everything "looks pretty." Their pretty green lawns sponsored by Monsanto, their take out food AND drinks in styrofoam.

From now on I will put the CPI into an email and send it to myself so I can check it on either my phone or tablet when I need to. It seems to be the only way to do it without generating more bags of paperwork to burn every month. Because nothing that can be composted or burnt leaves my property to fill up a landfill.

I agree with you on the waste that's rampant in our society, and we try our best to not add too much to it. We recycle, re-use, donate, and so on. I know people who throw out serviceable furniture instead of donating it!

But sometimes it's the best option to use a few sheets of paper in conducting business. I print things two-sided now that we have a printer that will automatically do it. I've tried doing it with my other printer, but sometimes I just can't orient the paper correctly manually! I do buy recycled printer paper.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

January 31, 2022 04:14PM

I had an issue over uploading photos. I had to resize all of my photos as they would not upload. Their FAQs said the original sizes were within the range.

Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230

February 01, 2022 02:24AM

I got a Samantha offer to do a retail shop for them for a $3 bonus on top of the regular fee. Which is a whopping $8. No way I'm even getting in my car to drive the 6 minutes to the location for $11.

I usually just ignore the Samantha offers unless they're acceptable. This time I declined, with the reason being not enough fee.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

February 01, 2022 03:31PM

@BirdyC wrote:

I got a Samantha offer to do a retail shop for them for a $3 bonus on top of the regular fee. Which is a whopping $8. No way I'm even getting in my car to drive the 6 minutes to the location for $11.

I usually just ignore the Samantha offers unless they're acceptable. This time I declined, with the reason being not enough fee.

Don't forget, you get the food amount too. I suppose if you really want the burger meal, it would be worth it.

February 01, 2022 04:09PM

@calicakes wrote:

@BirdyC wrote:

I got a Samantha offer to do a retail shop for them for a $3 bonus on top of the regular fee. Which is a whopping $8. No way I'm even getting in my car to drive the 6 minutes to the location for $11.

I usually just ignore the Samantha offers unless they're acceptable. This time I declined, with the reason being not enough fee.

Don't forget, you get the food amount too. I suppose if you really want the burger meal, it would be worth it.

This wasn't a food shop; it was a mattress shop. I've done it before, and it's worth at least $20 to $25 in terms of time. $20 if there are no customers in the store, and you don't have to wait; more if you do. It's not as involved as some mattress shops, and the survey is pretty quick and easy. But $11? Ha, ha, ha. ha.

I learn something new every day, but not everyday!
I've learned to never trust spell-check or my phone's auto-fill feature.

February 24, 2022 03:24PM

I wait on these shops until they reach $25. From the instructions, it seems that you can do a previously shopped location again within a month. But I would feel awkward talking to the same salesperson.

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