@KokoBWare wrote:

Do the guidelines actually say to refuse the appointment? I thought you're supposed to try and wheedle them into taking you that day, but if push comes to shove, make the appointment and contact your scheduler. If the scheduler says no go, just cancel the appointment. I've had to make appointments a few times and the scheduler has always been willing to give me the extension, even into the next month. Maybe I have a different scheduler, don't know.

They're darned easy shops, too, the only drawback is the time expenditure. I love them but only get to do a few a year now because since Covid, I've worked from home and just don't rack up that many miles.

@ceasesmith wrote:

Unless the guidelines have changed recently, yes, I had to once make an appointment and contact the scheduler. It wasn't any problem at all, and I got paid in full.

My problem with the length of time I was on-site was when they completed the oil change, they gave me a huge list of other "stuff" my car needed done, and they had already completed. This in spite of my asking several times why it was taking so long, and I was told it was merely that other cars were ahead of my car. They never indicated they were doing anything but the oil change. I actually, to this day, have no way of knowing if they did the work, or just billed me for it without doing it (not unusual at dealerships, from my personal experience). I did not ask for that service and wasn't given a chance to tell them not to do it, they did the work because it was "safety concern". That was a danged long report, and I wouldn't go back to that dealer with ANY car, EVER. But I guess that's exactly what the end client wants to know. A reputable car place would never, ever, do work before asking approval!

@mjt9598 wrote:

Did you have to pay for the stuff they did without authorization? You probably would have been within your rights to refuse to pay for it.

@expert setter wrote:

Love these shops but around my area the reimbursement DOESN"T cover the COST for the OIL CHANGE!! I've emailed a couple of times to the scheduler and all I receive back is a listing of shops open but in BOLD states THERE WILL BE NO CHANGE IN REIMBURSEMENT. So, this month I'm passing.

@KokoBWare wrote:

@expert setter wrote:

Love these shops but around my area the reimbursement DOESN"T cover the COST for the OIL CHANGE!! I've emailed a couple of times to the scheduler and all I receive back is a listing of shops open but in BOLD states THERE WILL BE NO CHANGE IN REIMBURSEMENT. So, this month I'm passing.

Yeah the reimburse doesn't quite cover the cost here either but I hold out for big end-of-month bonuses and since the reports are sooooooooooo easy I figure it's worth it, although as I said, the only drawback is you might be sitting in the waiting area for 90-120 minutes.

@mjt9598 wrote:

Did you have to pay for the stuff they did without authorization? You probably would have been within your rights to refuse to pay for it.

@ceasesmith wrote:

Unless the guidelines have changed recently, yes, I had to once make an appointment and contact the scheduler. It wasn't any problem at all, and I got paid in full.

My problem with the length of time I was on-site was when they completed the oil change, they gave me a huge list of other "stuff" my car needed done, and they had already completed. This in spite of my asking several times why it was taking so long, and I was told it was merely that other cars were ahead of my car. They never indicated they were doing anything but the oil change. I actually, to this day, have no way of knowing if they did the work, or just billed me for it without doing it (not unusual at dealerships, from my personal experience). I did not ask for that service and wasn't given a chance to tell them not to do it, they did the work because it was "safety concern". That was a danged long report, and I wouldn't go back to that dealer with ANY car, EVER. But I guess that's exactly what the end client wants to know. A reputable car place would never, ever, do work before asking approval!

@ceasesmith wrote:

I paid, but was reimbursed adequately by the MSC. IIRC, there were several back-and-forth e-mails where I had to explain that the work was already completed before I was given the paperwork, so I had no option to refuse the work. I explained that the dealership said it was a "safety concern, where they really couldn't let me leave the dealership in good conscience without doing the work". My feeling, which I also explained thoroughly, was that I was really taken advantage of, being a senior and female. I FELT that the company thought I would be absolutely helpless in the face of "fait accompli", since I was an elderly female without male accompaniment. And I did feel exactly that, that I was preyed upon.

@mjt9598 wrote:

Did you have to pay for the stuff they did without authorization? You probably would have been within your rights to refuse to pay for it.

@ceasesmith wrote:

Unless the guidelines have changed recently, yes, I had to once make an appointment and contact the scheduler. It wasn't any problem at all, and I got paid in full.

My problem with the length of time I was on-site was when they completed the oil change, they gave me a huge list of other "stuff" my car needed done, and they had already completed. This in spite of my asking several times why it was taking so long, and I was told it was merely that other cars were ahead of my car. They never indicated they were doing anything but the oil change. I actually, to this day, have no way of knowing if they did the work, or just billed me for it without doing it (not unusual at dealerships, from my personal experience). I did not ask for that service and wasn't given a chance to tell them not to do it, they did the work because it was "safety concern". That was a danged long report, and I wouldn't go back to that dealer with ANY car, EVER. But I guess that's exactly what the end client wants to know. A reputable car place would never, ever, do work before asking approval!