There has been a lot of talk about Bestmark on this board, but at least they are trying to get it together.


I did a shop for Anonymous Insights in the third quarter of last year, and as of today I have still NOT been paid. I received an email saying they would look into, but ziltch has happened. This shop was scheduled by Red Brick Scheduling, and the owner did NOT return any of my emails. Yes, I know that she is not responsible for payment, but she would have a contact for the company and could have at least responded. This is unacceptable, and any one who accepts a shop with either of these two entities do so at your own risk. You have been WARNED!!!

Edited 1 time(s). Last edit at 04/16/2022 05:23PM by audrialyn30.

RBS has no control over the company's payments. They are just contracted to schedule. They may not have got an answer back from the company either. You should contact the company directly.

Edited 1 time(s). Last edit at 04/08/2022 02:51PM by mreinbolt.

I have contacted the company directly. I also noted that I know that RBS has no control over payment. However, as a courtesy, she could have responded to my emails. Schedulers may not be responsible for payment, but they should at a minimum be scheduling for companies that actually pay.

Please contact Patti Lengel at lengelp@a-insights.com. She is the owner of Anonymous Insights.
I have not scheduled for Anonymous Insights since the pandemic.
You can also email me at christy@redbrickscheduling and I can contact her as well.
Please send me your email so I can reply to you.
Which shop did you complete and the date you completed so I can reach out to her as well.
I would need to receive your email in order to reach out to Patti as I am not responsible for any payments.
Thank you and I am sorry you have not received your payment. I will be more than happy to help you resolve this issue in contacting the owner.

@Christy.Greene wrote:

Please contact Patti Lengel at lengelp@a-insights.com. She is the owner of Anonymous Insights.
I have not scheduled for Anonymous Insights since the pandemic.
You can also email me at christy@redbrickscheduling and I can contact her as well.
Please send me your email so I can reply to you.
Which shop did you complete and the date you completed so I can reach out to her as well.
I would need to receive your email in order to reach out to Patti as I am not responsible for any payments.
Thank you and I am sorry you have not received your payment. I will be more than happy to help you resolve this issue in contacting the owner.

Thank you for responding. If you have not scheduled for Anonymous Insights since the pandemic why do I have solicitations for shops coming from your email as late as August 2021? This is over a year into the pandemic, but you say you haven’t scheduled for them since the pandemic.

As far as payment, it is very clear to me that this company has NO intention on paying. I have sent multiple emails to the contact above, yet they have NOT made this situation right. To not be paid in over 6 months is unacceptable and NOT the norm. I have written this off, and my intention is to warn other shoppers about Anonymous Insights and Red Brick Scheduling.

Again, you may not be responsible for payment, but you still scheduled a shop for a company that did not pay, and who knows how many others. Even now, it’s clear you are trying to distance yourself from this company with the misleading information above.

It also was very disappointing to send you emails through YOUR website and not to receive a response, yet when I responded to a shop solicitation from you I received a quick reply. It took me writing a complaint on a public message board to get a response from you.

Credibility and reputation are everything in this business and your association with this company has tarnished yours in my opinion. The misleading information you provided also has not helped.

P. S Your name is listed as the scheduler for the shop that I was not paid for.

Note: I attempted to login into their website and kept getting a 404 error. Since I am now able to get in and it seems to be up, I plan on contacting Sassie to let them know that I was not paid. Previously, Sassie took the position that they required shoppers to be paid while using their platform. We will see if that hold true.

Edited 4 time(s). Last edit at 04/12/2022 01:57PM by audrialyn30.

Good morning. I am very sorry that you have not yet been paid for this shop. Please email your details and I will make sure that you are paid immediately. Thank you Patti Lengel lengelp@a-insights.com

It's amazing how companies will absolutely screw over people until there's a chance that it will become publicly known that it's happening. Mistakes happen. Nobody's perfect. However, it's important to correct mistakes during business dealings. Paying someone is the most important thing that a company can do. It's very clear that this shopper went through every single avenue possible to get paid and was ignored. However, once the situation has been aired out on a public message board, and it's possible that other shoppers will learn of this and not work with the company, amazingly everyone wants to help. Shame!

Edited 1 time(s). Last edit at 04/12/2022 06:26PM by thunderdeacon.

@AI wrote:

Good morning. I am very sorry that you have not yet been paid for this shop. Please email your details and I will make sure that you are paid immediately. Thank you Patti Lengel lengelp@a-insights.com

Well, thank you for responding to my inquiry. In the span of several months, I sent multiple emails to you through your website, as I did not have a contact for your company. On 12/30/2021, you finally responded by saying that you would look into the situation and follow up with me. Yet, I NEVER heard anything back. I emailed you as recently as last week and have yet to get a response until I posted publicly on this message board. Are you telling me it took you nearly four months to research a payment issue?

As I stated above, it is clear you have NO intentions of paying me. I have been MORE than patient with the process. If you truly wanted to pay me, you would just cut the check, as you are fully aware of who I am. This dog and pony show that you and Red Brick Scheduling are putting on for this board is hypocritical and insulting.

Furthermore, the way that this has unfolded is inexcusable and in no way indicative of the good customer service that you promote on your website. Stiffing a shopper is NOT okay.

I noticed that many shoppers liked Red Brick Scheduling and Annonymous Insights comments, and that is okay, but I am going to say this, it could have very easily been any one of you in my situation.

I also want to mention, I am veteran shopper and former editor. It is NOT my style to go on the board warning other shoppers without cause. I gave these companies every opportunity to rise to the occasion( not to mention considerable slack) and they did not!!

Audria, I wanted to let you know that the owner Patti has reached out to resolve the payment in question.
I did research and the last email that was sent to you on 4/7/21. It was an email that I sent to you to reassign you to the shop that was scheduled for 4/6 that was not completed on the date assigned. You indicated you had the incorrect day noted to complete the shop. I was gracious when reassigned you the shop for the following day and placing back in your account. I have researched all my emails and since the email from 4/7/21, I have no other correspondence with you about shopper payment from 4/7 through today.

Please remember schedulers are not responsible for any shopper's payment as you sign the IC agreement with the MSP and not the scheduling company. I am sorry that your email was not received and I strongly urge you to reach out to the owner so the payment issue can be resolved.

I encourage you to always reach out to the accounting department/customer support for that particular MSP that you are completing shops in the future so any payment questions can be resolved quickly.

Edited 2 time(s). Last edit at 04/13/2022 03:18AM by Christy.Greene.

@Christy.Greene wrote:

Audria, I wanted to let you know that the owner Patti has reached out to resolve the payment in question.
I did research and the last email that was sent to you on 4/7/20. It was an email that I sent to you to reassign you to the shop that was scheduled for 4/6 that was not completed on the date assigned. You indicated you had the incorrect day noted to complete the shop. I was gracious when reassigned you the shop for the following day and placing back in your account. I have researched all my emails and since the email from 4/7/20, I have no other correspondence with you about shopper payment from 4/7 through today.

Please remember schedulers are not responsible for any shopper's payment as you sign the IC agreement with the MSP and not the scheduling company. I am sorry that your email was not received and I strongly urge you to reach out to the owner so the payment issue can be resolved.

I encourage you to always reach out to the accounting department/customer support for that particular MSP that you are completing shops in the future so any payment questions can be resolved quickly.

Ms. Greene, are we really playing this game? I sent you emails via your website through the contact me form. I have no reason to lie about contacting you. What you posted is mostly true, but irrelevant to the issue at hand. I have correspondence received from you in August, and we had correspondence via email in 2021 on a non-payment issue, so evidently you did not fully do your research or you are being misleading again. April 2020 was definitely NOT my last contact with you. Do I need to post receipts on this message board?

Interestingly enough, you never addressed my point about you having scheduled for this company during the pandemic when you said otherwise. Madame your credibility is shot in my opinion, so just STOP!!!

I want everyone to know that Patti CONTACTED ME and stated she will send payment. I will update this post if that happens. She also noted her reasons for the late payment, and I explained that if she had been up front that this would not have been an issue!!!!

Edited 3 time(s). Last edit at 04/12/2022 11:40PM by audrialyn30.

If the shop was accepted why hasn't the shopper been paid?

Christy's post speaks of 4/7/2021 but OP's quote of that post shows the year as 2020. That's confusing.

@sestrahelena wrote:

Christy's post speaks of 4/7/2021 but OP's quote of that post shows the year as 2020. That's confusing.

Ms.Greene went back and edited her post to 2021. My post quoted her original post, which stated 2020. The edited post is a walking contradiction, given she says she hadn’t scheduled for them since the pandemic.

Edited 2 time(s). Last edit at 04/16/2022 02:26PM by audrialyn30.

Update: I was paid today by Annonymous Insight and given a bonus. There are so many things I can say, but I think the above comments from Ms. Greene speak for themselves. I plan on deactivating myself from both companies, because obviously there is no path for me at either of them going forward. I encourage shoppers to do their research about companies before accepting jobs from them. Specifically, if they are current with pay and how they TREAT their shoppers.

Edited 2 time(s). Last edit at 04/16/2022 05:59PM by audrialyn30.