I have shopped with Confero for many years and have never had a problem with payment. Except now. I did a shop for them in December 2021 and realized I had never been paid when I did a similar shop for them in June of this year. Once I realized it, I contacted the scheduler. She at first just told me to email the payment people. So I did. No response whatsoever. I got back to the scheduler and she was kind enough to look into it for me. Seems my PayPal name did not match my Confero name -- off by one letter! No idea how that happened or why. She advised me to fix my profile, which I of course did. This was in June. It is now August. Many emails to the scheduler, to
payments@confero.com, to
info@confero.com, and I'm hearing nothing. The scheduler did say she forwarded the problem to her supervisor as well as the client manager, and STILL nothing. I called their 800 number and was asked to just leave a message. I've left two so far. This is so unlike them, at least it was. I'm stunned I cannot get through to get my money. There was a bonus involved and the shop was accepted with a 9 out of 10 rating, so there is no problem with the report. I'm owed $90 and I just feel like I'm being ignored. Also, a question -- if my payment got bounced for some reason, why didn't they notify me? They know I did the work, it would just be courteous to check in and say hey this got returned to us, how can we pay you? Too much to ask?