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Helion Research - what to do

October 13, 2022 12:11PM
Hi, has anyone worked for them recently?

I'm doing a web shop for them. I'm supposed to write an email to a company, the company replies and then I am supposed to wait for 4 full days to see if that company sends a follow-up email.

Their survey deadline is tomorrow, but I'm supposed to wait for 3 extra days so I can take a print screen of the follow-up email.
I have emailed repeatedly to the scheduler to ask questions, nobody answered in 2 days.

What should I do?!

Should I not send the survey until the deadline, because I cannot answer all the questions?
Or should I send the survey in time, to get paid, even if I cannot answer all the questions?

Help!
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More Discussions About Helion Research (All Companies)
October 13, 2022 01:28PM
Trying to send the survey with unanswered questions may not be possible.

Based in MD, near DC
Shopping from the Carolinas to New York
Have video cam; will travel

Poor customer service? Don't get mad; get video.
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October 13, 2022 02:00PM
I would check the wrong answers... just to be paid.
What else should I do?
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October 13, 2022 03:13PM
Yes, I've done a bunch of these. My panel manager told me that I just needed to email her to let her know I've completed the web inquiry, and she will go in and adjust the due date to give time for the follow-up. My messages were simply "I've sent the inquiry for Job #12345. Please adjust the due date."

It can be a little stressful because she rarely adjusted the due dates right away. With her being in Europe and me in the US, there was always a lag time between communication. And she took a few days off here and there, so I just waited. The shop will show as Overdue until your panel manager makes the adjustment, but they won't penalize you for that. So, do not try to submit the incomplete survey. Just notify your panel manager and wait.

Edited 3 time(s). Last edit at 10/13/2022 03:18PM by shopnyc.
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October 13, 2022 03:27PM
Thank you so much, I know what to do now.
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January 03, 2023 11:21PM
Helion arbeitet sehr unprofessionell.
Ich habe ein paar wenige und sehr aufwändige Aufträge für Helion übernommen und wurde grösstenteils nicht dafür entlohnt. Oft gab es Unklarheiten im Szenario-Beschrieb und wiederholte Anfragen/Korrekturen und das für ein sehr niedriges Gehalt. Das Honorar ist völlig unterirdisch angesetzt und die Kommunikation sehr langwierig und kompliziert.
Besser lasst Ihr die Finger weg davon. Es gibt bessere und kompetentere Portale.
Besonders telefonische "Home-Office-Aufträge" sind sehr intensiv und nervenaufreibend für gerade mal ein paar Euros...wenn sie dann ausbezahlt werden.
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January 04, 2023 03:40AM
Hubby's German has lapsed to the point that he couldn't read this to me.¯\_ (ツ)_/¯

When a flower doesn’t bloom, you fix the environment in which it grows, not the flower.
Alexander Den Heijer


Edited 1 time(s). Last edit at 01/04/2023 03:42AM by prince.
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January 04, 2023 04:40AM
@prince wrote:

Hubby's German has lapsed to the point that he couldn't read this to me.¯\_ (ツ)_/¯

According to Google translate: Helion works very unprofessionally.
I have taken on a few very complex jobs for Helion and for the most part have not been paid for it. Often there were ambiguities in the scenario description and repeated requests/corrections for a very low salary. The fee is set completely underground and the communication is very lengthy and complicated.
You better keep your hands off it. There are better and more competent portals.
Especially telephone "home office orders" are very intensive and nerve-wracking for just a few euros...if they are then paid out.

Edited 1 time(s). Last edit at 01/04/2023 04:44AM by Tvolgirl.
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