Sorry that you haven't gotten an answer until now. I've been VERY busy and haven't checked the forum in a while. I'm sure it's too late to help you with the report, but...
I work with a few projects in Customer 1st and they don't seem like they require too much narrative. Most of the forms have you explain any "no" or "n/a" answers. In those sections and any describing the experience, a few sentences seem to suffice.
Hope this helps you in the future and that your friend is okay!
Jen Slyter
Jennifer@ctcss.com
775-525-0JEN(0536) Pacific Time
Coast to Coast Scheduling Services, Inc.
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