Low paying shops
Targeted with targets that never answer. Not allowed to leave your number as call must be recorded so phone tag galore.
Schedulers who get snarky when you ask for direction as to what to do and how to proceed
Editors who criticize if they feel you commented too much.
Truly a waste of time and effort
No extra compensation for days of calls
As you can tell this old man is quite disgusted

Edited 1 time(s). Last edit at 01/14/2023 12:19AM by OldmanJames.

I laugh at their emails. Ridiculously low fees.

O.J.,

I have the solution to your problem. I have been with Primo for yrs., but I will only address 2022. I completed three jobs, two @ $85 and the third for an even $100. Using the C-note shop as an example, it first appeared on the site in March, but it was not assigned to me until Oct. I held firm, as the extent of time, work and expenses were such that I had zero need or desire for what they offered.

This is the age of SmartPhone shoppers, who are averse to narrative and, hopefully for my pocket, it continues to worsen. Primo's clients charge their residents thousands a month; I refuse to toil for a pittance.

I've only done Primo's phone shops because they don't have any in-person shops in my area. I did about twelve or so phone shops in 2022. Their guidelines just plain suck. All they tell you is how to write your report and what the types of facilities there are, but they don't give specifics on that particular shop. I got tired of emailing the schedulers to ask, "What's my scenario?" And then having to leave my number for callbacks, ugh. I was getting calls from their clients months later and had to block them. They should've taken care of getting my numbers out of their clients' databases. Weirder still is having a target but not being allowed to ask for said target. Too time-consuming to get all info needed, and make several calls, all for a $10 phone shop. The only two good things about them is they pay pretty quickly and you can actually call the schedulers to ask questions. But some of them get rather snippy. I know some people love Primo, but I'm done with them.

.

Edited 4 time(s). Last edit at 01/18/2023 01:04AM by shopnyc.

Totally agree
I just was working on one
Stupid recorded shop
Do not leave messages if vm picks up hang up
Then they give me number to give for call back
Went and tried to use their phone system and pushed call
Message comes up call recorded
There was no call! Waste of time
Scheduler never replies
They suck

Edited 1 time(s). Last edit at 01/17/2023 02:44AM by OldmanJames.

Hi There,

Please email me at meghan.hardy@primosolutionsllc.com I would love to help you with the challenges you are having with Primo.

We are switching platforms and are still trying to work out some of the kinks.

Thanks!

I know the guidelines have specifics on how to complete the shop among other information if you need help please reach out to me and I am more than happy to help you meghan.hardy@primosolutionsllc.com

@MHPS wrote:

Please email me at meghan.hardy@primosolutionsllc.com I would love to help you with the challenges you are having with Primo.

We are switching platforms and are still trying to work out some of the kinks.

Thanks for offering to help, Meghan. I think that all you need to do is read the posts above and do something about the problems we mentioned. Better, more clear guidelines with detailed scenarios for the phone shops and better pay for how much is involved in each shop would be a great start! Also, these issues have been problematic well before the transition to Shopmetrics, so that really has nothing to do with it.

.

Edited 4 time(s). Last edit at 01/19/2023 03:53PM by shopnyc.

I have read the comments. Some of the things I can't do anything about. Other's I can. The scenarios are listed on the shops. The guidelines are very detailed about how to do the shops. If there was something you felt wasn't in there, I would love your feedback.

No, the scenarios are not always in the guidelines and often not in the shop description. Perhaps you are thinking of the section in the guidelines that describes each type of senior facility. But when I say scenario, I mean, specifically, what kind of persona I am supposed to play, what kind of situation I am supposed to say I am in, and any specifics I need to look for. I had to wing it.

Here's an example. One phone shop only had this in the description: "Scenario: Bedroom Type, Waitlist, Buyer, Buyer Profile." And nothing was in the guidelines other than how to write the report and a list of different kinds of facilities. I wrote to the scheduler to ask what that scenario means and her answer was: "Make it up." That's the entirety of her response to me.

For an apartment phone shop, the guidelines state that I should be prepared with "Your scenario you need to use." Yet there was no scenario indicated in the shop's description. And I mean that section of the shop was completely blank. I emailed the scheduler who replied, "The scenario would simply be why you are looking for an apartment." She then said she would check to see if there were any further details for the scenario and get back to me, but she never did.

Do you see what I mean? There is a lack of clarity and detail in the guidelines and often no scenario provided at all.

.

Edited 1 time(s). Last edit at 01/19/2023 04:47PM by shopnyc.

Thank you for your feedback. I do see what you mean. The one scenario you are describing above wouldn't have been one of ours. Our shops are typically senior living shops, while we do have apartment and new home shops we wouldn't have something like you have above. If you can email who your scheduler was, if you remember, I will definitely address them not getting back to you. We don't give specifics because we want the conversation to be natural. But I can see how someone might need parameters. I can definitely address that. I do appreciate your feedback. It is very helpful.

Hmm, I am not understanding how a shop wouldn't have been a Primo shop, when I logged into the Primo site (Prophet) and got it from there. And there were plenty of apartment shops listed.

Here's another example. For one of those garage/shed builder phone shops, the guidelines stated I needed to be prepared with a budget, but there was no budget mentioned in the guidelines nor the scenario; neither were there any specifics on the size of garage nor a time frame within which I should say I wanted it built. I asked for clarification on those things and the scheduler never replied. These are surely details that the builder would've asked for. So, I made up my own and called. I got voicemail. The guidelines also did not say what to do if that happens so I hung up and tried two more times that day. I emailed the scheduler to tell her what happened and to ask again about the scenario. Her reply was only to tell me not to call so many times in one day. I then told her I was declining the shop because it was too hard to get the info I needed.

I will send you a DM a little later, as I need to get off the computer now.

There are many companies that use Prophet? So maybe one of them? While we do Apartment shops, they don't have what you outlined above. The sheds I understand that situation. I am working on getting more detailed information for those once we do them again.

The apartment phone shops most certainly were for Primo! I'll send you a private message shortly...

That is a pretty good description of mystery shopping. I would love to discuss your post and philosophies a little. Please email me at leroycookid@gmail.com

I had that problem and determined if I logged out of the app, the call recording system reset itself when I logged back in

Hi Megan. I just found you here on the forum. You are very busy
I am looking forward to speaking with you today.