BestMark says they paid but they didn’t

I know others have had problems with pay from BestMark, but I haven’t seen this exact problem in other posts.
My “Payment History” section says that my reimbursement for a shop done on 1/12/23 was processed on 2/22/23, but I haven’t received any direct deposit like previous pays with them (or any PayPal deposit or any hard copy checks in the mail).
I have sent a Payment Inquiry message to them but have not heard back yet. Should I ask the scheduling Project Manager about it, too?
Thanks for any advice.

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@jgenad wrote:

Should I ask the scheduling Project Manager about it, too?

Sure. Why wouldn't you?

The scheduling manager (especially if it is Cory) is unlikely to respond and/or will send you to their generic payment email distro with this question. They are also unlikely to respond, however. You could email Jane at Bestmark - she always responds and helps get payment issues addressed. jane@bestmark.com

Thanks for the tip.

Jgenad,
If possible, please report back and let us know if you were able to reach someone who could resolve it.

So I emailed Jane, as directed.
She was apologetic and referred me to DeAnne, the COO. DeAnne stated she would reprocess and expedite my payment to PayPal instead of my checking account. Six days later it shows up in my checking account. (Does that mean I’ll have an overpayment to my PayPal forthcoming? Who knows!)
I’m going to hold off on doing BestMark shops for now.

It seems that Bestmark is now a part of CX so maybe their nopay/slowpay days are over. I took a job this week, fingers crossed that the payment is on time next month.

Does the BestMark site work for anyone? I can't log in -but can see the home page. Today is (was) payday for some old work. We'll see!

3/20 says: estimated pay. It is ussualy goes few days later...

Shopping Eastern Pennsylvania since 2009

I just gave it a try and was able to login. I’ll be interested in reading comments as to whether payments were timely.

@Tanischri87 wrote:

Does the BestMark site work for anyone? I can't log in -but can see the home page. Today is (was) payday for some old work. We'll see!

Logged in just fine right now. Payment for my March job not due until late April. Took some screen shots just in case things disappear.

@gene wrote:

3/20 says: estimated pay. It is ussualy goes few days later...

Shockingly, my 3/20 payment actually showed up right on time. Last month's was two weeks late.

December 2022: Paid on the promised date of the 20th
January 2023: Paid on the 28th
February 2023: Paid on the 22nd
March 2023: Paid on the 21st
April 2023: Paid on the 17th! Three days early!

Do they still pay by paper check?

Mine are direct deposit. I don't know if check is an option. They paid me on time this month.

Edited 1 time(s). Last edit at 04/19/2023 07:54PM by melg.

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