Alta360 Did Me Wrong Updated

wrosie · 2023-06-16T22:04:11+00:00

They resolved it to my satisfaction by reassigning the store I had just completed and are going to assign the second store to me on the next rotation. My concern is I got a confirmation e-mail stating both stores had been assigned to me and then they were no longer in my to do list AFTER I had already completed one shop. I've always liked working the grocery shops for this company. Today I got an e-mail stating they urgently needed these shops done. I accepted two of them and they were in my "My Jobs" folder. I accepted one of them scheduled for today. I went and did the job. Having some spare time, I logged in on my phone to complete the report and there were no jobs showing in my "My Jobs" folder! I called and talked to Bethany. I explained my concern. When I got home, I found an e-mail stating: "I spoke to my supervisor and it looks like you self-assigned the shops at almost the exact same time she was assigning those shops to someone else. The other shopper had not done them yet, so we moved back the shop that you completed today to you so you can fill that out!" I saw both shops in my "My Jobs" folder, accepted today's and headed out to do it. The second shop that was appearing for me to do tomorrow is no longer in my queue. I hadn't accepted it yet, but I hadn't rejected it either. My question is, if the jobs were assigned to me, how can they haphazardly just remove them and assign them to someone else? This really disappoints me as Alta360 has been one of the MSCs that I've really enjoyed working with in the past. Edited 2 time(s). Last edit at 06/19/2023 11:25PM by wrosie.

Alta360 Did Me Wrong Updated

June 19, 2023 11:21PM

@sestrahelena wrote:

I think "Accept" and "Confirm" were used interchangeably whereas they are two different steps.

It didn't matter if I accepted, confirmed or whatever. They removed the shop I accepted as well as the one i hadn't accepted yet.

I had just walked out of the store when I tried to pull them up on their website on my phone. They were both gone.

They were able to give me back the store I had just completed, and I filled in the report and submitted it. They are going to give me the other store next week at the bonused amount, but I had planned on doing it this past Saturday.

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June 21, 2023 01:15PM

I'm not saying it matters here, but the language can be confusing. Both shops were assigned. In my experience, that means I am obligated to do them, and they should not be removed except in the most extreme circumstances (extreme weather, disaster, client request,) at least not without some further communication. The process of "accepting" them has been just a formality, similar to the "confirm" feature in Sassie. They do say shops not "accepted" can be removed, but that has never happened to me, and I would never assume I could get out of a shop commitment simply by not "accepting" it.

July 09, 2023 05:42PM

A few years ago I was doing shops for them and they were on a rotation. Rotation was every other quarter; however at the ending period of the rotation it was allowed that whatever shops were left were up for grabs to get them completed. Since I was in the beginning of a quarter I said I would go into another area which was 3 hours away and get a hotel (all at my expense with no mileage or extra pay) and do a bunch of shops there another regular person couldn’t do; again, because of rotation. After I had done about 15 I got a phone call that said they had pulled them out and couldn’t be started until after a certain date. The scheduler knew what I was doing and they encouraged me to go. I had to go home without getting any pay for my time. I lost hundreds on that trip.

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Alta360 Did Me Wrong Updated

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