@AWhitman wrote:
No more purchase and return. Just purchase. That purchase and return part of the task was brutal because it can expose you as a mystery shopper. I think the blue hardware store staff would notice that there’s a dummy that keeps coming in and buying and returning stuff 20 minutes later.
Speaking of that 20 minute wait, that was excruciating and I’m glad that’s gone. I want to be able to move on to the next thing. I don’t want to have to sit around for 20 minutes to return something.
Personally, I love shopping at hardware stores and their requirement killed me.
I learned while do one of this brands locations for another as a competitor shop, that it took 20 minutes for your purchase to show up on the system.
I've done three of these shops this month. Not hard, but my last one was a dozy. In both departments, the associates engaged, then left me. I was at a conundrum. Had I met the requirement? In both cases, I re-engaged and completed my interaction.
Do not read so much, look about you and think of what you see there.
Richard Feynman-- letter to Ashok Arora, 4 January 1967, published in Perfectly Reasonable Deviations from the Beaten Track (2005) p. 230