As usual with Coyle, they do require verbatim quotes. I've done a few on them on the same day, like a mini-route. You arrive at one hotel, then while in the lobby fill the arrival part of the survey. Then you go to another hotel, where you do the departure part of the previous one, and the arrival part of the new one... etc... the shops have one thing very important to notice, whether or not the valet returned your car and turned off the engine. They will ALWAYS email you after the shop to double-confirm. Besides that, they are easy. The only thing I wished they'd do : get a small allowance to get a coffee/a snack from the hotel lobby. Some other MSC do that and it's always nice. Once you've done a few of them, you can count on 20-25 minutes for a full report.