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Market Force Survey not received

August 27, 2023 10:33AM
I’m jumping back into shopping after a hiatus of several years. Yesterday I completed my first shop with Market Force. I came home, submitted the receipt and survey. I no longer could see anything that needed to be completed. This morning I wake up to an email that I did not do the survey within the 8 hours alloted time. I check my account and I don’t see that information anywhere, though I see my receipt was verified. Can anyone explain what happened? I did send an email to the help desk explaining it all as well. Thanks!
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More Discussions About Market Force (All Companies)
August 27, 2023 12:40PM
Did you accidentally select the wrong AM or PM?
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August 28, 2023 10:28PM
Did you actually submit the Questionnaire at the end of entering it? At the end, there is a Next button that you have to push, and that step may not have been obvious. Did you submit the CPI?

Shopping South Jersey, Southeast Pennsylvania, and Delaware above the canal since 2008
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August 29, 2023 04:13PM
You will always receive a confirmation number that verifies you submitted your report. If you did not get that, Marketforce did not receive your submission.
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August 29, 2023 06:22PM
Yes, Marketforce is tricky that way. There are a couple steps to actually confirm submission. It seems like the final step didn't get done. You can always check the confirmation page to make sure it actually went through.
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September 16, 2023 07:40PM
I contacted them and was told my survey was received. Not sure what happened but I did everything correctly.
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September 16, 2023 09:55PM
I know that makes you happy! I am happy for you!
@i2ikombat wrote:

I contacted them and was told my survey was received. Not sure what happened but I did everything correctly.

Shopping Arkansas, Louisiana, & Mississippi.
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