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Coyle Restaurant Questions: Conflicting Guidelines and Pending Validation

September 09, 2023 08:47AM
Q1. Conflicting guideline and sample report.
In the guideline, it says one thing (describe each food item), but in the sample report, it's another (only describe each food item if they don't meet expectations). Which one is safer to follow? I assume the guideline, but I just want to make sure. Support doesn't work on weekends, and my shop is this weekend, lol.

Q2. Pending validation.
On the pay history tab, when you see the "Pay Rate" and "Total Pay Rate" numbers are the same (no reimbursement added), does it mean they are waiting for clients to approve the reimbursement? The status says "pending validation," but it's been over 5 days after the report was submitted. I wonder if it's because I added the dessert order after the meal, thus I had two separate checks with the same table number and server. They can't be this cheap, can they? SMH. No questions from the editor so far.

TIA!

Edited 1 time(s). Last edit at 09/09/2023 08:59AM by xynz.
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September 09, 2023 12:22PM
I just answer the questions fully that are in the survey. Sometimes it's touch on presentation, temperature, flavor, value and if it met, exceeded or did not meet expectations. This isn't EXACTLY it but something along those lines. If the question in the actual survey says something different I do what it says.
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September 09, 2023 12:25PM
The reimbursement isn't added to the invoice until they review the shop. That is perfectly normal.

Welcome to Coyle. There are always contradictions because they repurpose the surveys rather than tailor them to each client. I normally will address anything from the guideline not covered in the survey through my narratives.

Edited 1 time(s). Last edit at 09/09/2023 12:28PM by bradkcrew.
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September 09, 2023 03:08PM
Thank you. The survey provides only a comment field for each food, and the sample report states that I shouldn't add anything in the comment field if the expectation is met or exceeded. However, the guideline instructs me to include what you mentioned (flavor, portion, etc.) in the comment box. So I wasn't sure if I need to fill in the comments or not, and all of them met or exceeded my expectations lol.

@olympia tennenbaum wrote:

I just answer the questions fully that are in the survey. Sometimes it's touch on presentation, temperature, flavor, value and if it met, exceeded or did not meet expectations. This isn't EXACTLY it but something along those lines. If the question in the actual survey says something different I do what it says.
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September 09, 2023 03:17PM
Thank you. I will wait a bit for their review. Worst case scenario, I pay the $150 meal myself lol

Adding to the narrative is a great idea for contradictions, i will surely keep that in mind for my next visits.

In my situation this time, guideline says "Each food item should be described in the comment box next to the item title touching on the appearance, flavor, portion size, temperature, and if expectations were met." So it's a specific comment field. Sample report says don't write those unless they are below expectation. All of the food items actually met or exceeded expectations.

Maybe i will just follow guideline instead of the sample report

@bradkcrew wrote:

The reimbursement isn't added to the invoice until they review the shop. That is perfectly normal.

Welcome to Coyle. There are always contradictions because they repurpose the surveys rather than tailor them to each client. I normally will address anything from the guideline not covered in the survey through my narratives.
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September 12, 2023 05:01AM
I got the reply to follow the guidelines because they changed since the sample was created.
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September 12, 2023 09:08AM
@xynz wrote:

I got the reply to follow the guidelines because they changed since the sample was created.

Yeah, basically. FBOW Coyle is well know for having great shops and thinking they own the businesses we're shopping and are entitled to be arrogant and think we can read their minds. Also go overboard on everything and remember clock time must be typed out but timings can be 8:32, etc etc etc etc etc bash head against keyboard.
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