@Boutique wrote:

Anybody have any current experiences with them?
I saw that they now have a job that I used to do for a merchandising company (LMS) and am considering doing their jobs again.
I can't recall what their pay schedule was like, is it decent? As in not 60 days or some such nonsense?

@big_sky_thunder wrote:

Shopper2: How do you get the higher fees? Job started at the usual $9. I have completed this shop numerous times for $25. I was told they could only do $11 at this time. This has always riled me about CI.

@Datagirl wrote:

@big_sky_thunder wrote:

Shopper2: How do you get the higher fees? Job started at the usual $9. I have completed this shop numerous times for $25. I was told they could only do $11 at this time. This has always riled me about CI.

You email them and ask. It all depends on who they have available in the area. Likely to get more if you are their only shopper.

@football1 wrote:

Does anyone else have jobs that are supposed to be done this weekend that didn't get loaded into GSC? Impossible to do them now and nobody works weekends.

@football1 wrote:

Does anyone else have jobs that are supposed to be done this weekend that didn't get loaded into GSC? Impossible to do them now and nobody works weekends.

@Boutique wrote:

Anybody have any current experiences with them?
I saw that they now have a job that I used to do for a merchandising company (LMS) and am considering doing their jobs again.
I can't recall what their pay schedule was like, is it decent? As in not 60 days or some such nonsense?

@drdoggie00 wrote:

@Boutique wrote:

Anybody have any current experiences with them?
I saw that they now have a job that I used to do for a merchandising company (LMS) and am considering doing their jobs again.
I can't recall what their pay schedule was like, is it decent? As in not 60 days or some such nonsense?

I've done a LOT of work for them over the years and still do. There are pros and cons.

Pros:
Good communication via both email and telephone (one of the few companies where you can actually reach somebody on the phone)
Consistent pay schedule (paid via direct deposit on the 20th-25th for jobs that were submitted and approved* the previous calendar month)
Lots of pre-staffing opportunities

Cons:
High rate of staff turnover (as soon as you form a good rapport with somebody, they're gone)
No self-assigning
No scheduling/field support "after hours" (they're closed on the weekends, and they've apparently gone back to a 3pm cutoff for Fridays)
Pre-staffing opportunities are usually lowballed when it comes to pay (put on the job board at a higher rate)
*QC can sometimes take a week or more, so shops submitted towards the end of the month may not be included in the following month's direct deposit

The biggest thing with them is to make sure your shops show up in the GoSpotCheck app once the first day of the project hits, especially if you're planning on completing them on the weekend. Don't assume they'll be there - check.

@heywave wrote:

@boutique I think the nonsense with them is a combination of low pay and slow to ship product when needed.

If they need to ship you cards or marketing materials, they don't ship the same or next day you are assigned. This laid back attitude with shipping makes it harder for you to coordinate a route that has other shops because you can't always count on when you will receive the Customer Impact shipment. Other jobs that are listed for that area have small windows when you can apply and submit the work by. By the time you receive the goods, it might be that you are only doing stops for Customer Impact when it would've only made sense if you could build other stuff around it.

Their common job of removing expired or soon to expired cards is a lot more involved than the base pay they offer. I wonder if they expect that shoppers that take the assignment at $9, or $11 are probably going to do a poor job, but that it is better than having no one visit the store.

I visited a couple of stores that were part of a local route that had been done by another worker 6 weeks prior and I could tell as I walked up to the displays that there were still expired cards on the shelf. A couple of expired cards being left could be an unfortunate oversight, but this was a lot more than that and it was more than one location that was done by the same person.

That IC might have not have the same work ethic as most of us here. I wonder if the person that does them for $9 per stop just stays at the store for 5 or 10 minutes so they can hit their hourly number and figures if Custom Impact is paying a crappy wage, I am going to do a crappy job.

@joanna81 wrote:

I recently did one of the Jewelry merchandising projects and whew...I'm pretty disappointed with their description of it.

I always try to get an idea of the work involved before I accept it, and asked if any equipment would be needed and they said no, but I can say a pair of scissors would have been good to have.
The scheduler emailed me a set of guidelines and it was not the current planogram. Luckily the store had one that was current, because it contained holiday merchandise. After I finished the job, I went back to the Sassie assignment to double check the guidelines, and the one on the shop guidelines was current, but generally, the emails from schedulers are what is the most current info.

The guidelines themselves...well, instead of saying that each item was "individually wrapped", they said "packaged separately" which doesn't have the same meaning to me. I assumed that was for the pegs vs. the jewelry, not meaning that EACH piece of jewelry was in its own wrapper. This is where scissors would have come in handy.

The jewelry was just all thrown in large ziplock bags, so you have to dig around for the rings, or bracelets, etc. and didn't contain enough of the items to do it 100% to planogram (I.E, not enough rings or earrings, etc.)

The other really fun part was trying to do things to planogram and finding necklaces tangled up, or massive hoop earrings that would catch on each other. Good times.

It's a 4 sided display, but each side is split in 2 sections, so its essentially 8 planograms to do.

Won't touch these again unless it is way above the base pay rate. I may email them some feedback on how they have the guidelines worded - it is very misleading and this is not the first time they have had some of their projects wind up being WAY more work than they make it sound. Kinda like the slipper/sandals projects that some of us have done.[/quot

Ouch. That sounds like a rough one. I recently took a newer type job that they have had. Their base pay is never a good starting point so I took only a few to check it out. Yikes. No thanks. Not for that fee. They like to hide things in their description but then the guidelines show how much more work is involved. I think I will ask for guidelines before accepting jobs

@Datagirl wrote:

@joanna81 wrote:

I recently did one of the Jewelry merchandising projects and whew...I'm pretty disappointed with their description of it.

I always try to get an idea of the work involved before I accept it, and asked if any equipment would be needed and they said no, but I can say a pair of scissors would have been good to have.
The scheduler emailed me a set of guidelines and it was not the current planogram. Luckily the store had one that was current, because it contained holiday merchandise. After I finished the job, I went back to the Sassie assignment to double check the guidelines, and the one on the shop guidelines was current, but generally, the emails from schedulers are what is the most current info.

The guidelines themselves...well, instead of saying that each item was "individually wrapped", they said "packaged separately" which doesn't have the same meaning to me. I assumed that was for the pegs vs. the jewelry, not meaning that EACH piece of jewelry was in its own wrapper. This is where scissors would have come in handy.

The jewelry was just all thrown in large ziplock bags, so you have to dig around for the rings, or bracelets, etc. and didn't contain enough of the items to do it 100% to planogram (I.E, not enough rings or earrings, etc.)

The other really fun part was trying to do things to planogram and finding necklaces tangled up, or massive hoop earrings that would catch on each other. Good times.

It's a 4 sided display, but each side is split in 2 sections, so its essentially 8 planograms to do.

Won't touch these again unless it is way above the base pay rate. I may email them some feedback on how they have the guidelines worded - it is very misleading and this is not the first time they have had some of their projects wind up being WAY more work than they make it sound. Kinda like the slipper/sandals projects that some of us have done.[/quot

Ouch. That sounds like a rough one. I recently took a newer type job that they have had. Their base pay is never a good starting point so I took only a few to check it out. Yikes. No thanks. Not for that fee. They like to hide things in their description but then the guidelines show how much more work is involved. I think I will ask for guidelines before accepting jobs

@jay225 wrote:

i agree with the pros though i get some weird prestaffing lists. like i’ve done thousands and thousands of jobs for them since 2016, and the most recent pre staff they sent me for a drug store that starts at the end of the month is a list consisting of one location that’s 140 miles away, twice as far as i’ve ever gone anywhere for them. i did exactly 50 of these locations last round, so i don’t know how that’s what they came up with lol. other times the prestaffing list is much better , though there’s always locations i wonder why they weren’t put on there, when they eventually hit the job board. as for cons, i don’t notice the turnover being too high. it seems like most of their employees will either last a month or 2, or stick around for years, and eventually become project manager or further up. by now i usually have a good feel who will stick around for them. they usually lose about 1 person a year i really like. Lyndsie in 2022 sucked… she was easily the most helpful person i’ve ever dealt with on there. just great in every aspect. Jayme this year, as she was good too, personable and funny. i do occasionally hear back from them during the weekend but it’s spotty. the lowballing yea… they don’t pay mileage so $9 would never be something i’d be willing to do. when i get those offers still after 7 years, it’s like, cmon, i got a long history you can go off. the ones i respect the most, are the ones who get a feel for me, and go off that. anyway, overall ienjoy doing work them, more pluses than cons… hopefully they stay independent.

@drdoggie00 wrote:

@Boutique wrote:

Anybody have any current experiences with them?
I saw that they now have a job that I used to do for a merchandising company (LMS) and am considering doing their jobs again.
I can't recall what their pay schedule was like, is it decent? As in not 60 days or some such nonsense?

I've done a LOT of work for them over the years and still do. There are pros and cons.

Pros:
Good communication via both email and telephone (one of the few companies where you can actually reach somebody on the phone)
Consistent pay schedule (paid via direct deposit on the 20th-25th for jobs that were submitted and approved* the previous calendar month)
Lots of pre-staffing opportunities

Cons:
High rate of staff turnover (as soon as you form a good rapport with somebody, they're gone)
No self-assigning
No scheduling/field support "after hours" (they're closed on the weekends, and they've apparently gone back to a 3pm cutoff for Fridays)
Pre-staffing opportunities are usually lowballed when it comes to pay (put on the job board at a higher rate)
*QC can sometimes take a week or more, so shops submitted towards the end of the month may not be included in the following month's direct deposit

The biggest thing with them is to make sure your shops show up in the GoSpotCheck app once the first day of the project hits, especially if you're planning on completing them on the weekend. Don't assume they'll be there - check.